BDC Service Representative; Toyota)

Drive for Excellence

Performance Toyota is the highest volume Toyota dealership in the Niagara area, maintaining a huge inventory of new and high-quality pre‑owned vehicles. A president’s pride winner, Performance Toyota has been recognized for its resilience and commitment to delivering an impeccable guest experience.

Performance Toyota is currently seeking a BDC Service Representative to join their dynamic team in St. Catharines. The successful candidate will be responsible for receiving customers in a courteous, professional manner and delivering the personalized service that exemplifies our dealerships. The ideal candidate will have exceptional customer service and communication skills.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great
  
  Experience:
  
  Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity: We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back: We positively impact the communities in which we live, work and raise families

• Communicate effectively by telephone and email with customers (both inbound and outbound communication).
• Schedule service and maintenance retention appointments.
• Answer inbound calls and respond to all customer inquiries and all web leads promptly and effectively.
• Coordinate internal work; liaison with Service, Parts and Sales Department staff.
• Correspond with clients and prospective clients by utilizing established dealership templates to communicate with customers by email and telephone.
• Update information regarding all scheduled and confirmed appointments with the customers.
• Accomplish all daily, weekly, and monthly goals as established by the Service Manager.
• Streamline the CRM with information regarding all verbal communication with customers.
• Document information in the Appointment Log when an appointment is scheduled.
• Study products and services to continually enhance ability to assist customers.
• Comply with any customer handling and marketing functions.
• Communicate with the Service Manager about any potential customers issues or problems.
• Perform all outbound campaigns as periodically assigned by the Service Manager.
• Perform service administrative duties as requested by the Service Manager.
• Process and submit warranty claims in a timely manner
• Other duties as required by management.

• High School Diploma or GED is required.
• 1-2 years of dealership experience is an asset.
• Excellent customer service skills with enthusiastic and friendly demeanor.
• Must have a valid Ontario Driver's License and good driving record.
• Able to work well under pressure.
• Strong attention to detail will be required.
• Able to deal with people sensitively, tactfully, diplomatically, and professionally at all times.
• Ability to analyze and interpret the needs of clients and offer the appropriate options, solutions, and resolutions required.
• Highly flexible, with solid interpersonal skills that allow one to work effectively in a diverse working environment.
• Able to effectively communicate both verbally and in writing.
• Ability to perform multiple duties in a high‑energy, fast‑paced environment.
• Must have a results oriented mindset to succeed.
• Willing to work as a member of a team and interact with others in a professional and courteous manner.
• Ability…