Lead Customer Experience

Position: Lead Customer Experience at the City of Port Colborne
Location: Port Colborne

Make an impact as the Customer Experience Manager at the City of Port Colborne. This full-time position requires strategic vision and a commitment to superior service delivery.

As a vital part of the Corporate Leadership Team, you will guide the centralized customer service strategy by developing effective policies and procedures.

Your role will emphasize fostering collaboration among departments, leveraging data for better service delivery, and leading training programs to instill a customer-first culture citywide. Your leadership will also address escalated issues to enhance citizen satisfaction.

Key Responsibilities:

• Implement a centralized customer service strategy

• Build relationships with internal and external partners

• Lead organization-wide customer service training

• Design tools for continuous improvement in service

• Oversee budget management for your department

Requirements:

• 5 years of leadership experience in customer service

• 3 years of supervisory experience required

• College diploma in a related field

• Expertise in customer service trends and principles

• Advanced software proficiency in relevant applications

Shape the customer experience landscape in Port Colborne with strong leadership and innovative strategies.