Customer Experience Associate at CSN Collision

Location: St. Catharines

Become a Customer Experience Associate with CSN Collision, ensuring exceptional service at each customer touchpoint in the collision repair process. This role is essential for facilitating customer interactions efficiently.

As a Customer Experience Associate at CSN Collision, part of a robust network since 2002, you will provide vital support in managing customer inquiries and processing claims. The role demands effective communication skills to maintain high service standards and keep clients informed about their repairs.

Key Responsibilities:

• Handle customer support inquiries across multiple channels

• Ensure accurate invoicing and payment processing

• Schedule and confirm repair and rental needs

• Organize and manage digital and physical records

• Assist in submitting and updating insurance claims

Requirements:

• 3 to 5 years of customer service or related experience

• Automotive knowledge is a plus

• Familiarity with relevant management systems

• Valid Driver’s license

• Willingness to handle physical tasks as needed

Support the delivery of high-quality repair services while enriching customer interactions as a Customer Experience Associate at CSN Collision.