Service Advisor at Toyota

Position: Service Advisor Role at Performance Toyota
Location: St. Catharines

Step into the role of Service Advisor at Performance Toyota in St. Catharines. Drive customer satisfaction by managing service schedules and communication effectively.

The BDC Service Representative position offers an exciting opportunity within a busy and respected dealership. You will be responsible for facilitating communication with customers, responding to inquiries, and coordinating with the Service and Sales teams. Your strong interpersonal skills and focus on exceptional customer service will be essential in meeting daily goals and ensuring customer loyalty.

Key Responsibilities:

• Facilitate customer communications through calls and emails

• Schedule and confirm service appointments

• Handle all web leads in a timely manner

• Document customer interactions in the CRM

• Execute outbound marketing campaigns as needed

Requirements:

• Must possess a High School Diploma or GED

• Experience in a dealership setting is an asset

• Strong customer service focus and enthusiasm

• Valid Ontario Driver's License must be held

• Detail-oriented and capable of working in fast-paced settings

Enhance customer relations and streamline service quality at Performance Toyota.