Team Leader Customer Support

Position: Team Leader for Customer Support at CWD
Location: Niagara Falls

Elevate the customer experience as a Customer Support Team Leader with CWD in Niagara Falls. Lead a passionate team ensuring exceptional service across phone, email, and chat.

CWD is seeking a Customer Support Team Leader to enhance its customer service operations. This leadership role requires overseeing daily team functions while monitoring performance and coaching team members. Your insights will be vital for identifying process improvements and collaborating with other departments to address customer issues effectively.

Key Responsibilities:

• Lead and develop the Customer Support Team effectively

• Manage daily coverage and team scheduling

• Monitor performance and conduct quality assurance reviews

• Provide ongoing coaching and feedback to staff

• Hold regular team meetings for updates and communication

Requirements:

• College diploma or related certification preferred

• 3+ years in a leadership role

• 3+ years in customer service environments

• Experience with CRM software and e-commerce

• Strong problem-solving and communication skills

Shape the future of customer satisfaction as a leader in the innovative consumer electronics space at CWD.