Customer Success Manager at Skywise

Location: St. Catharines

Lead customer engagement with Skywise as a Customer Success Manager. Drive satisfaction and solution adoption while managing airline projects and leveraging your aviation expertise.

Skywise, owned by Airbus, is seeking a Customer Success Manager to enhance the Customer Experience Organization. This professional will oversee the deployment of digital services, ensuring strong customer relationships and satisfaction. Candidates should possess solid knowledge of airline operations, project management skills, and experience with digital solutions.

Key Responsibilities:

• Manage deployment of digital services for airline customers

• Conduct workshops and immersion sessions for customer understanding

• Develop customer engagement and change management plans

• Assist with technical feasibility and project scope validation

• Monitor service levels and performance measures throughout projects

Requirements:

• Bachelor's Degree or equivalent in commercial aviation

• Minimum 10 years in airline customer services or digital solutions

• Strong communication skills for engaging stakeholders

• Proficiency in project management methodologies

• Willingness to travel 30% for client engagements

Empower airlines with your expertise in project management, digital solutions, and customer satisfaction at Skywise.