Member Services Representative

Location:Niagara Region, ON
Status: Full-Time Permanent, On-Site

This posting is to fill an existing vacancy.

About the Role

This isn’t your typical desk job. As a Member Services Representative (MSR), you are the face of CAA Niagara — the first and lasting impression for our members, whether they walk through our doors or call us on the phone.

This is a multi-faceted, fast-paced position where no two days look the same. You’ll wear many hats — from sales advisor and customer support specialist to travel insurance consultant — all while staying on the move and adapting to meet the needs of the day. Your ability to connect, adapt, and create exceptional experiences is what makes you a standout.

The hourly wage for this role is $19.74.

Key Responsibilities

• Represent CAA Niagara with professionalism and pride as a brand ambassador.
• Deliver exceptional customer service in person and over the phone, building trust and loyalty with members.
• Assist members with a variety of services, including membership, insurance, travel programs, and savings initiatives.
• Flexibly move between tasks, roles, and locations based on daily operational needs.
• Provide accurate, helpful, and timely information to ensure every member leaves with value.

Qualifications & Skills

• Passionate about providing exceptional customer service
• Tech-savvy, with proficiency in Microsoft applications and other digital tools
• Excellent communication skills, strong multitasking abilities, and attention to detail
• Outgoing, dependable, flexible, and eager to learn
• Able to thrive in a busy, fast-changing work environment
• Availability to work flexible hours, including days, evenings, and weekends

Education & Experience

• Secondary School Diploma preferred
• Experience in customer service, sales, or related roles
• Previous experience in a multi-tasking or fast-paced environment considered an asset

Working Conditions

• Standard office environment with frequent computer use and digital systems
• Occasional work outside regular business hours may be required to meet operational or business needs

What’s In It For You

• Growth, training, and development opportunities
• Wellness and Green Living Reimbursement Program
• Participation in the Give Where You Live community program

Interview Process

Our process is designed to provide a full picture of how you would contribute to our team:

CAA Niagara does not currently use artificial intelligence in the screening or selection of applicants.