Sofvie Training and Onboarding Specialist

Location: St. Catharines

Elevate client experiences as Sofvie's Training and Onboarding Coordinator. Lead the onboarding process, train customers, and foster exceptional engagement to boost satisfaction and success.

This role requires a proactive mindset and strong communication skills to train clients effectively. You will develop training plans and guide customers through utilizing Sofvie’s features. Collaborating with the team and other departments, you will ensure smooth implementations and drive improvements for better product functionality.

Key Responsibilities:

• Serve as the primary contact during the client's onboarding phase

• Train clients on using Sofvie effectively

• Develop and implement training plans

• Lead, monitor, and manage the onboarding process

• Conduct client status calls to track project progress

Requirements:

• 2-3 years of experience in a training role

• College diploma or bachelor’s degree in a relevant field

• Strong customer focus and communication skills

• Proficient in facilitating sessions via MS Teams

• Ability to handle deadlines and maintain attention to detail

Foster effective client training and onboarding processes to create memorable customer experiences at Sofvie.