Student - Ambassador

About The Position

Location:

Niagara Falls, Ontario, Canada

UNF is part of Global University Systems (GUS), an international network of private higher-education institutions. Located in downtown Niagara Falls, UNF’s technology-centred approach puts students first, offering a cutting-edge learning framework that is adapted as technology changes and new processes emerge. Students learn from industry leaders and highly experienced faculty while gaining experience through work-integrated learning opportunities in a variety of interdisciplinary programs designed to address the widening digital skills gap.

With a strong focus on high-quality, digital-focused education, the university continues to broaden its program offerings to meet emerging needs in the global economy while maintaining its inclusive, student-centred learning environment.

Location:

Niagara Falls, Ontario, Canada

Work arrangement:
On-campus, part-time student contract

Reports To:

Manager, Student Life

Reason for vacancy:
Existing part-time student vacancy

Expected hiring salary range:$17.60 per hour.

• This is a part-time, term contract student position is open and reserved for current UNF students only.

Under the direction of the Student Success Office, Student Ambassadors work as official representatives of the university and play a pivotal role in supporting UNF students. Student Ambassadors are leaders and role models on campus who introduce student life and represent the university as a positive, inclusive, and dynamic learning environment.

• Provide frontline support at the Student Success Hub Front Desk, including way finding, triaging questions, and referrals. Interact with staff, faculty, students, and community members to ensure a positive and supportive experience.
• Answer inquiries both in-person at the Student Success Hub Front Desk and online via the UNF Student Ambassador live chat.
• Continuously collect and record data (i.e. contact logs) while maintaining confidentiality.
• Distribute Student Success Office materials, such as event posters and brochures.
• Stock the coffee station in the Lake Ontario Lounge.

• Conduct campus tours to visiting students and community members upon request.

• Occasionally assist with on-campus UNF events.

• Collaborate closely with Student Success Office colleagues to provide integrated student services and resources.
• Be available for some evening and weekend work.
• Perform other tasks as assigned, contributing to the overall success of UNF.

To be successful in the Student Ambassador role, an individual must possess, and be committed to developing, maintaining, and demonstrating the following:

• Enrolled as a student within the University of Niagara Falls Canada during the entire duration of the contract.
• Preferred that at start date, student has completed one term.
• Student is not currently or approaching a capstone project or an internship as part of their program of study. Must be available for the full during of the part-time contract.
• Student has not exceeded the maximum of a six (6)-month term in any one department, coupled with a minimum of a three (3) month break in employment from UNF
• Preference for cumulative average of 70%.
• Must be available for a minimum of 1 shift per week. Must be available for evening and weekend work, as scheduled.
• Experience in a customer service role is required.
• Experience in student services is considered an asset.

• Excellent oral and written communication skills.
• Ability to solve and demonstrate critical thinking skills.
• Demonstrated ability for collaboration and teamwork.
• Actively participates in fostering a welcoming environment at UNF.
• Work ethic & motivation:
  Demonstrates confidence, respectful communication, optimism, positivity, and resiliency when approaching work.
• Exemplifies professional behaviour within the work environment and ability to set goals and priorities to balance work and personal life.

University of Niagara Falls Canada (UNF), UNF is committed to a fair and transparent…