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Casino Guest Services Associate
Job in
Niagara Falls, St Catharines, Ontario, Canada
Listed on 2026-09-17
Listing for:
Fallsview Casino Resort
Full Time
position Listed on 2026-09-17
Job specializations:
-
Entertainment & Gaming
Customer Service Rep, Casino & Gaming
Job Description & How to Apply Below
** CASINO GUEST SERVICES ASSOCIATE
**** Contract $23.49 Final date to receive applications:
September 20, 2026
** Are you task oriented with a proven ability to maintain a high level of accuracy while working in a fast-paced environment? Are exceptional organizational, analytical and problem-solving skills the keys to your success? If you would like to be on a team of Great People delivering great service, we may have just the opportunity for you.
** The job involves:
*** Handling cash transactions, exchanging currency/chips, selling and redeeming tickets and chips, redeeming coupons, processing jackpots and cash advances
* Strict adherence to all AML (Anti-Money Laundering) requirements as mandated by FINTRAC.
* Balancing all transactions and floats in a timely and efficient manner
* Enrolling guests into our rewards program, re-printing cards, re-setting PIN numbers and providing comps to players based on play
* Loading and redeeming offers, booking show tickets and hotel rooms.
* Acting as an ambassador, engaging guests to increase awareness and participation in casino events.
* Greeting buses and assist with packaging of promotional prizing and display set up as required.
* Perform the functions of:
Registration and/or Scorekeeper for slot and table tournaments, or promotions as required.
* Ensuring Patron records are kept up to date while maintaining strict confidentiality
* Working in a highly regulated environment, ensuring strict adherence to variance, compliance and workplace policies, and AGCO directives
* Standing for long periods of time and occasionally lifting up to 24 lbs
* Builds company reputation through earning trust and loyalty of guests. Shares knowledge of all activities and promotions occurring at our casino properties
* Ability to multitask and work with various systems at the same time
* Working independently and as one team that supports and helps one another
* Flexibility to support a 24/7 operation
** The ideal candidate has:
*** High school diploma or equivalent
* Experience counting and balancing large sums of money
* Minimum 1 year cash handling experience
* Proven mathematical skills with strong attention to detail and accuracy
* Exceptional organizational, multitasking, and problem solving skills
* Customer Service experience
Position Requirements
10+ Years
work experience
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