Personal Banking Associate Trainee - St. Catharines, Niagara Falls, We

Position: Personal Banking Associate Trainee - Future Opportunities for St. Catharines, Niagara Falls, We[...]
Location: St. Catharines

Personal Banking Associate Trainee

Work Location:

St. Catharines, Ontario, Canada

Hours:

37.5 hours per week

Line Of Business:  Personal & Commercial Banking

Pay Details:  $43,900.00 - $58,600.00 CAD

Job Description
Can you establish, build, and maintain impactful relationships with our customers? Do you love working with customers and helping them with their financial needs? We are seeking a Personal Banking Associate Trainee for our branch office who can guide customers to the appropriate staff member for resolving their financial queries and banking needs, including new accounts, investment advice and banking solutions.

Typical Responsibilities

Engage customers in day‑to‑day advice needs, service transactions, digital education, and customer problem resolution related to banking solutions

Understand customer needs and guide customers to the right contact person for appropriate solutions while exercising good judgment in confidential matters

Build customer confidence on emerging digital banking trends by educating them on mobile, ATM, and online banking

Support the frontline staff with scheduled cash and non‑cash transactions; resolve critical issues and report non‑standard matters to management

Recommend improvements to work practices, branch operations and processes to enhance customer experience and achieve operational excellence

Participate in the timely and accurate completion of business processes and procedures

Ensure prepared documentation is accurate, reflects business intentions, and is consistent with relevant regulations and TD's Code of Conduct and Ethics

Help build a positive and equitable work environment by promoting team effectiveness, participating in personal performance development and sharing industry knowledge to achieve common objectives

Job Requirements

High School diploma and/or 1+ years of relevant experience

Investment Funds Canada (IFC) or equivalent – post‑appointment within 6 months

Post‑Secondary or Undergraduate degree (in related field) preferred

Proficiency in using MS Office (Word, Excel and Outlook), branch software and internet

Knowledge of banking solutions and processes to advise customers

A self‑starter who works independently in a dynamic work environment through strong administrative, organizational, planning and time‑management skills

A dynamic, diligent, and effective influencer with a can‑do attitude to exercise initiative and handle several tasks and changing priorities

A strong communicator with established customer experience skills who can effectively connect, both verbally and in writing, with customers and related teams in a courteous, and effective manner

Mobility Requirement
This opportunity requires mobility within the assigned district. Upon completion of the training program, you may be assigned to a position within your assigned region, which could involve relocation. You must be mobile to any location in this region.