Mortgage Loyalty Lead Coordinator

Position: Mortgage Loyalty Lead Coordinator Role
Location: St. Catharines

Assist clients effectively as a Mortgage Loyalty Lead Coordinator with Manulife in Montreal, Quebec. The role encompasses administrative tasks, client follow-ups, and essential mortgage servicing support.

As a Mortgage Loyalty Lead Coordinator, you will deliver reliable operational support, maintaining records and coordinating activities to enhance the client experience. With a focus on accuracy and efficiency, the position requires processing complex requests and resolving routine issues while adhering to established standards and procedures.

Key Responsibilities:

• Process mortgage renewal and servicing requests accurately

• Review and ensure completeness of client files

• Update systems and documentation with clear records

• Monitor workflows and prioritize time-sensitive items

• Coordinate with specialists to resolve issues

Requirements:

• College diploma or equivalent relevant experience

• Experience in administration or financial services

• Strong communication skills in English and French

• Ability to manage multiple tasks effectively

• Familiarity with mortgage terminology and processes

Support client satisfaction by providing efficient administrative assistance in mortgage loyalty with Manulife in a hybrid work environment.