WorkForce Software, Digital Experience & Community Business Partner

Overview

Work Force Software, an ADP company, is hiring a Digital Customer Experience & Community Business Partner

Applications for this role will be accepted until 02/09/2026.

Work Force Software (WFS) Digital Customer Experience & Community Business Partner will own the end-to-end digital experience for our global customer base. In this role, you’ll bring together our customer community, Gainsight PX, and digital engagement channels to create a connected, scalable, and self-service journey that empowers customers to find value faster, stay engaged longer, and grow with us.

You’ll partner closely with Customer Success, Marketing, Product, and Operations to design digital touchpoints that drive engagement, retention, and advocacy. This is an opportunity to shape how thousands of users experience Work Force Software every day — through technology, content, and community.

What You’ll Do

• Lead the strategy and daily management of the Work Force Community, driving engagement, membership growth, and satisfaction.
• Build and optimize digital journeys across Gainsight CC, PX, and Docebo, ensuring customers have intuitive, self-serve access to the resources they need.
• Develop tech-touch programs and automation that scale personalized communications and lifecycle engagement.
• Analyze behavioral data and community metrics to inform strategy and continuously improve digital experiences.
• Partner cross-functionally to integrate digital CX insights into campaigns, onboarding, and retention initiatives.
• Establish governance and moderation standards for a professional, inclusive, and customer-led community.
• Serve as the voice of the digital customer, advocating for improvements based on engagement and sentiment data.

Requirements

• 8+ years’ of experience in digital community management, client marketing, or digital experience roles in a B2B SaaS environment.
• Experience managing community platforms (Gainsight CC preferred) and familiarity with tools like Gainsight PX, CS, and content management systems.
• Strategic thinker with a passion for improving the client and prospect journey through digital channels.
• Analytical mindset with the ability to derive insights from engagement and platform data to inform decisions.
• Ability to travel up to 10%.
• Associates that live near an ADP or Work Force office are expected to work a hybrid model.

Required

A college degree in marketing, communications, or related field is great but not required. What’s more important is having the skills to do the job. Other acceptable experiences could include:

• Experience noted above, OR

• Military Experience. We recognize and appreciate the unique talents and experiences Veterans bring to the table. We value the discipline, commitment, and problem-solving abilities you developed and are excited to provide an environment where you can continue to make a meaningful impact.

Things That Set You Apart

• Growth in active community participation and engagement rates.
• Improved digital adoption and PX usage metrics.
• Increase in self-service resolutions and customer satisfaction.
• Demonstrated impact on retention and expansion outcomes.

You’ll Love Working Here Because You Can

• Courage comes from how associates are willing to have difficult conversations, speak up, be an owner, and respect one another's ideas to find the best solution.
• Deliver at epic scale. We deliver real user outcomes using strong judgment and good instincts. We’re obsessed with the art of achieving simplicity with a focus on client happiness and productivity.
• Be surrounded by curious learners. We align ourselves with other smart people in an environment where we grow and elevate one another to the next level. We encourage our associates to listen, stay agile, and learn from mistakes.
• Act like an owner and a doer. Mission-driven and committed to navigating change, you will be encouraged to take on any challenge and solve complex problems. No tasks are beneath or too great for us. We are hands-on and willing to master our craft.
• Give back to others. Always do the right thing for our clients and our community and humbly give back to the community where we live and work. Support our associates in times of need through ADP…