Enterprise AI

Position: Enterprise AI Support
Location: St. Catharines

Enterprise AI Support – Accenture (St. Catharines, Ontario)
Exciting opportunity with our large AI client!
Join Accenture’s Enterprise AI Support team, providing world‑class support for one of the world’s leading AI platforms and helping organizations around the globe transform how they interact with next‑generation technologies.

As part of Accenture’s Business Process Delivery group, you’ll troubleshoot, improve systems, and ensure every customer experience exceeds expectations.

We’re offering a $19.23/hr starting wage, a $2,000 signing bonus, and a fast‑track growth path, where high performers often advance within 6–12 months.

Why Accenture?
At Accenture, you’ll join a company recognized as one of Canada’s Top Employers for 13 consecutive years. You’ll work in a dynamic environment that encourages growth, collaboration, and innovation.

What sets us apart

Competitive starting wage of $19.23/hour and a $2,000 sign‑on bonus

Rapid career advancement opportunities within 6–12 months

Comprehensive benefits package, including health, wellness, paid time off, and retirement plan options

Shift premiums for hours worked after 9:00 p.m., seven days a week

Full‑time schedules (35–44 hours/week) with monthly schedule flexibility based on performance

Annual performance‑based salary increases and recognition programs

Spacious, technology‑enabled workstations and modern collaboration tools

Professional development with paid training, coaching, and continuous learning opportunities

A sense of community and belonging — with active Employee Resource Groups and volunteer initiatives

What You’ll Do
As a valued member of the Enterprise AI Support team, you will:

Provide world‑class support through customer tickets, ensuring timely and accurate resolutions.

Troubleshoot issues remotely using internal dashboards and generative AI tools.

Identify opportunities to enhance systems, efficiency, and customer experience.

Collaborate cross‑functionally and share best practices to strengthen the knowledge base.

Continuously learn and adapt to emerging technologies.

Basic Qualifications

Minimum 1 year of experience in a help desk, technical support role

High School Diploma or equivalent

Flexibility to work a rotating schedule (evenings, weekends, and holidays as needed)

Preferred Qualifications

Technical or customer support experience in a digital or SaaS environment

Proficiency with Salesforce, Datadog, Notion, Stripe, or Retool

Familiarity with SQL, Splunk, Domains, Chrome Developer Tools, and JSON

Post‑secondary education in Technology, Computer Science, or a related field an asset

Tech‑savvy, with the ability to learn and apply new tools quickly

Excellent problem‑solving and decision‑making abilities

Strong written communication, analytical thinking, and multitasking skills

Professional Skills

Analytical and solution‑oriented mindset

Excellent communication and interpersonal skills

Adaptability and flexibility in a fast‑paced environment

High attention to detail and precision in troubleshooting

Team player who thrives in a collaborative, high‑performing environment

Role Details

Location:

St. Catharines, Ontario

Job Type: Full‑time (35–44 hours per week)

NOC Code: 22221 (TEER Category
2)

Environment: 24x7 global support – flexibility for evenings/weekends required

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