Senior AV Technical Support Manager

Position: Senior AV Technical Support Manager at Design Electronics
Location: Niagara Falls

Join Design Electronics as a Senior Technical Support Manager, spearheading remote assistance for integrated technology systems. Ensure smooth operations and high client satisfaction through expert diagnostics and troubleshooting.

This key role reports to the Service Manager and requires a seasoned professional with over 10 years of experience in automation systems. You will manage incoming service requests, implement ticketing systems, and provide remote support to tackle complex challenges. Your contributions will directly impact customer satisfaction and system efficiency.

Key Responsibilities:

• Manage and prioritize all incoming service requests

• Ensure ticket resolution within agreed service level agreements

• Implement a robust ticketing system for streamlined support

• Provide expert remote technical support for customers

• Conduct in-depth diagnostics and troubleshooting of technical issues

Requirements:

• 10+ years in automation system installation and integration

• High school diploma or GED required

• Valid driver's license and willingness to travel

• Strong knowledge of automation technologies preferred

• Exceptional problem-solving and communication skills required

Drive customer satisfaction with your technical expertise in this pivotal role at Design Electronics.
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