Advanced IT Support Specialist

Position: Advanced IT Support Specialist at AOS
Location: Grimsby

Join AOS as an Advanced IT Support Specialist (L2) in a hybrid role focused on solving complex technology issues. Showcase your expertise in hardware and software support!

We are seeking an Advanced IT Support Specialist with a strong background in troubleshooting and mentorship. This full-time position offers the opportunity to own substantial issues and mentor junior staff while improving systems' reliability.

Your role will involve engaging clients and delivering top-notch service across multiple technologies.

Key Responsibilities:

• Act as the primary escalation contact for complex issues

• Drive problem ownership to ensure successful outcomes

• Provide comprehensive support for IT systems and networks

• Identify and recommend proactive improvements

• Collaborate effectively on tech initiatives and projects

Requirements:

• 3-5 years of experience in IT support or systems administration

• Certifications including ITIL, CompTIA A+, or Microsoft 365 required

• Proven experience in mentoring junior staff

• Strong problem-solving skills under pressure

• MSP experience highly preferred

Lead the charge in delivering exceptional IT service while guiding your team at AOS.
#J-18808-Ljbffr