Bilingual Helpdesk Analyst in Niagara

Location: Niagara-on-the-Lake

Step into a full-time Bilingual Technical Helpdesk Analyst L1 role at Panasonic Canada, where you’ll apply your problem-solving skills in both English and French. This position is located in Niagara on the Lake.

Your role will involve promptly addressing customer inquiries, helping them troubleshoot technical issues, and working closely with management for escalations. You will engage in team-based problem-solving and maintain thorough documentation. This is an opportunity to expand your knowledge of Panasonic’s product offerings.

Key Responsibilities:

• Provide bilingual technical assistance via phone and email

• Assist customers in resolving programming errors

• Partner with technical staff for complex queries

• Keep detailed records of customer support interactions

• Help new agents acclimate to the helpdesk environment

Requirements:

• A+ certification or relevant helpdesk experience

• Fluent in English and French

• Advanced proficiency in Microsoft Office

• Skilled at resolving routine issues and handling stress

• Excellent communication with customers during challenges

Join Panasonic Canada and become a vital part of our support team while enhancing your career.
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