Enterprise AI Tech Support Associate

Location: St. Catharines

Accenture | St. Catharines, Ontario | Full-Time $19.62/hr starting wage | $2,000 signing bonus

There's never a typical day at Accenture — and that's exactly why we love it.

As part of Accenture's Enterprise AI Support team, you'll sit at the intersection of world‑class technology and human ingenuity — supporting one of the world's most advanced AI platforms and helping organizations across the globe transform how they work.

This isn't a role where you watch innovation happen. You'll be right inside it.
We Are At Accenture, we're a team of over 774,000 people in 120+ countries — and for 13 consecutive years, we've been recognized as one of Canada's Top Employers . We bring together deep expertise in AI, cloud, and digital transformation with a culture that genuinely invests in the people behind the work.
In St. Catharines, you'll find a collaborative, technology-enabled environment where career momentum is built fast — high performers often advance into senior or specialist roles within 6–12 months .
You Are You're the kind of person who doesn't just solve problems — you figure out why they happened in the first place. You're calm under pressure, clear in your communication, and genuinely curious about how AI systems work and improve. You care about getting it right, every time.
Maybe you've worked in tech support or a help desk environment. Maybe you've dabbled in SQL, Salesforce, or Chrome Dev Tools and want to take those skills further. Either way, you're ready to do meaningful work in an environment that will push you to grow.
The Work  As an Enterprise AI Tech Support Associate , you'll ensure every interaction on our client's AI platform is seamless, trusted, and compliant. Your day-to-day will include:
Resolving customer support tickets with accuracy, speed, and care — delivering world-class experiences at every touchpoint
Troubleshooting technical issues remotely using internal dashboards and generative AI tools
Identifying patterns and opportunities to improve platform systems, efficiency, and customer outcomes
Collaborating across teams to build and strengthen a shared knowledge base
Staying ahead of emerging AI technologies and continuously leveling up your skills
Schedule  Full-time (35–44 hours/week) | Rotating shifts including evenings, weekends, and holidays | Shift premiums apply after 9:00 p.m., 7 days a week
What You'll Bring   Minimum 1 year of experience in a help desk, technical support, or customer-facing technology role
High School Diploma or equivalent
Flexibility to work rotating schedules, including evenings, weekends, and holidays
Nice to Have   Experience supporting SaaS or digital platforms
Familiarity with SQL, Curl commands, JSON, Domians.
Familiarity with REST APIs, HTTP status codes, JSON, API requests/responses, and API troubleshooting tools.
Experience analyzing error messages, server/application logs, screenshots, and reproduction steps to diagnose technical issues.
Post-secondary education in Technology, Computer Science, or a related field
A genuine interest in AI, machine learning, or trust and safety
You’ll Thrive Here If You   Communicate clearly — written and verbal — especially when things get complex
Stay focused and precise in fast-moving, high-volume environments
Bring an analytical mindset and a bias toward solutions, not just workarounds
Work well in team settings and take ownership of your individual contributions
What You’ll Get   $19.62/hr starting wage + $2,000 signing bonus
Comprehensive benefits: health, wellness, paid time off, and retirement plan options
Shift premiums for hours worked after 9:00 p.m., 7 days a week
Monthly schedule flexibility tied to performance
Annual performance-based salary increases and recognition programs
Paid training, coaching, and continuous learning from day one
Modern, spacious, tech-enabled workstations
Active Employee Resource Groups and volunteer initiatives — a true sense of community
Your First Role Here Is Just That — Your First.
Accenture's global reach and multi-industry depth means your career path here isn't a ladder — it's a landscape. People who join this team go on to become technical specialists, team leads, process experts,…