Business Operations Analyst Student Winter

Position: Business Operations Analyst Student (4 months) - Winter 2027
Location: Welland

Our Commitment to Students
At Canadian Tire, we are committed to providing students with a supportive and collaborative environment that fosters knowledge sharing and offers key experiences to help them develop their capabilities through projects and objectives. We believe in setting specific and measurable goals that align with our business objectives to support learning and help students achieve their full potential. Our culture emphasizes learning from others, continuous improvement, agility, growth, and innovation, and we are invested in building a talented, diverse workforce for the future of Canada and Canadian Tire.

Additionally, we are dedicated to building strong relationships with our student employees by engaging with them throughout their education and career pursuits and creating opportunities for ongoing communication and relationship building.

What you’ll do:

The Operational Analytics & Insights (OAI) team is transforming how data and analytics support the Contact Centre by connecting operational, customer, and business data into actionable insights. Our goal is to turn trusted data into meaningful decisions that improve customer experiences, operational efficiency, and business performance.

As a Business Operations Analyst Student, you will support a variety of analytics, reporting, automation, and process improvement initiatives that help drive business outcomes:

Build and enhance executive and operational dashboards using Power BI and other reporting tools

Analyze operational and customer data to identify trends, opportunities, and actionable insights

Support forecasting, workforce planning, and performance measurement activities

Assist with data cleaning, validation, testing, governance, and quality initiatives

Contribute to automation projects that reduce manual work and improve reporting efficiency

Participate in process improvement and data transformation projects across the Contact Centre

Collaborate with business partners to understand requirements and translate them into solutions

Present findings and recommendations to team members and stakeholders

Assist in the transition between data warehouse platforms and new software adoption

Hands‑on experience in analytics, reporting, automation, data governance, and business consulting

Exposure to tools and platforms including Power BI, SQL, Python, Databricks, Jira, NICE IEX, PEGA, AI technologies, and Microsoft applications

Curate knowledge and understanding of key contact center performance metrics such as service level, ASA, occupancy, adherence, etc.

Opportunities to contribute to high‑impact initiatives that influence operational and business decisions

What you bring:

Currently enrolled in a post‑secondary program in Business, Analytics, Data Science, Computer Science, Mathematics, or a related field

Analytical and problem‑solving skills with an interest in turning data into insights

Solid foundation of relevant technical skills such as Excel, Power BI, SQL, Python, or similar technologies

Strong attention to detail and a commitment to data accuracy and quality

Exceptional communication and teamwork skills with the confidence and passion to share knowledge

A willingness to learn new technologies, processes, and business concepts

An interest in process improvement, operational excellence, and using data to create business value

The ability to manage multiple priorities and work effectively in a collaborative environment

Demonstrates behaviours of transparency, accountability, agility, and learning from others that will support your success

We’re always looking for great talent! In addition to competitive pay, we offer:

Career growth opportunities and product discounts

Broadband Salary Range: $23.00 - $37.00 CAD hourly
Our typical hiring range is between $23.00 and $30.00 hourly. Salary decisions are also dependent on other factors such as your experience, industry benchmarks, internal equity and other role‑specific requirements. We’re committed to attracting top talent. For critical roles, the compensation offering will be reviewed to ensure alignment with market rate and conditions and the unique value you bring to the role.

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