IT Infrastructure Manager

Location: Niagara Falls

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IF YOU ARE AN EXISTING EMPLOYEE, PLEASE NAVIGATE TO THE INTERNAL JOB POSTING USING THIS LINK:$9925/.htmldIT INFRASTRUCTURE MANAGER Full Time Target Salary Range $97,600 to $115,000 per annum Placement within the hiring range is based on skills and experience

Application

Are you a strategic IT leader who thrives on building reliable, secure, and high-performing technology environments? As our IT Infrastructure Manager, you will play a critical role in shaping and maintaining the technology foundation that powers our operations. Reporting to the Director, IT, you will lead a team of skilled IT professionals responsible for infrastructure services and Service Desk operations, ensuring exceptional system performance, stability, security, and end-user support.

This is your opportunity to drive innovation, operational excellence, and continuous improvement in a dynamic and customer-focused environment. Come join a great team of great people committed to continuous improvement and operational excellence!

The job involves:

Designing, implementing, and managing the organization’s IT infrastructure, including on-premises and cloud-based solutions including overseeing server management, virtualization, storage solutions and data center operations

Maintaining and enhancing network infrastructure, including LAN/WAN, firewalls, VPNs, and wireless systems

Managing and set priorities for the design, maintenance, development, and evaluation of all infrastructure systems, including LANs, WANs, Internet, intranet, security, wireless implementations, including maintenance schedules for equipment

Conducting regular security audits, risk assessments, and vulnerability scans. Respond to security incidents and ensure compliance with industry standards and regulations

Responsibility for development, upgrade, and support of IT systems, including networks, data centers, servers, operating systems, and associated hardware

Leading, mentoring and growing a team of infrastructure engineers, fostering a culture of accountability, ownership, innovation, and continuous improvement including knowledge sharing across the team Managing the processing of incoming calls to the Service Desk via telephone, email and self-service to ensure courteous, timely and effective resolution of end user issues by tracking and analyzing trends and statistical reports

Assessing need for any system reconfigurations (minor or significant) based on request trends and make recommendations

Working with Leadership and the executive team to align IT budgets, strategy and technology roadmaps with business needs

Managing the procurement, installation and configuration of computer, storage and networking hardware. Provide recommendations on products and services. Prepare RFPs, bid proposals, contracts, scope of work reports, and other documentation for infrastructure projects and associated efforts

Maintaining, developing and implementing comprehensive functional policies and procedures (SOPS), including those for network architecture, standards, purchasing, and service provision. Support internal and external audits related to IT Infrastructure & Service Desk Overseeing vendor relationships, licensing and procurement for internal IT systems. Provide service level agreements with business units

Partnering with peers in support, customer experience and engineering to ensure the seamless delivery of services to our customers

Manage a 24x7 on-call rotation and ensure the timely resolution of issues

Adheres to compliance and workplace policies, internal control procedures, and AGCO directives

Flexibility to support a 24/7 operation

The ideal candidate has:

Bachelor’…