Client service specialist - adminadvantage

Join a team that’s transforming benefits administration. At Manulife Group Benefits Operations, the Admin Advantage team connects people, technology, and expert services to simplify benefits administration and deliver a seamless, impactful experience for our clients and their members. Our vision is to be the industry’s trusted partner for innovative benefits solutions.

Given the complexity and strategic importance of the client portfolio assigned to this role, previous Group Benefits experience is required. The successful candidate will support strategic clients and must be comfortable managing complex client relationships, resolving operational issues, and partnering with multiple stakeholders to deliver exceptional service.

As a Client Service Specialist (Service Owner), you’ll play a key role in driving results and building trusted relationships with clients who rely on us to manage their group benefits. If you thrive in a dynamic environment where change is constant and innovation is encouraged, we want to hear from you.

We’re looking for a motivated and influential professional who’s passionate about delivering exceptional service and leading initiatives that make a difference.

• Own the end-to-end client benefits administration experience within an assigned portfolio, ensuring alignment with client expectations and business goals.
• Act as the primary point of contact for service-related matters, building strong relationships with internal stakeholders and assigned clients.
• Monitor client-specific milestones, and lead initiatives to improve efficiency, quality, and client satisfaction.
• Act as a project manager, collaborating with product, operations, payroll, and technology teams to support service enhancements and innovation.
• Lead incident management and resolution efforts, acting as a point of contact for escalated requests and ensuring timely communication to internal stakeholders and clients.
• Champion a culture of continuous improvement and operational excellence by assisting with procedure development and staying informed on product enhancements.

• Demonstrated Group Benefits experience is required. The successful candidate will be supporting strategic clients and must possess a strong understanding of Group Benefits products, administration, and client servicing.
• Experience in the finance and/or insurance industry, including end-to-end management of client portfolios.

• Strong Office 365 skills.

• Knowledge of Group Benefits and Admin Advantage is an asset.
• Proven experience in service delivery, operations, or client management within a fast-paced, evolving environment.

• Strong leadership and communication skills, with the ability to influence and collaborate across teams.

• Analytical mindset with a focus on problem-solving.

• Passion for delivering exceptional client experiences and driving meaningful change.
• Ability to manage multiple priorities and adapt to shifting business needs.

• We’ll empower you to learn and grow the career you want.
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.
• As part of our global team, we’ll support you in shaping the future you want to see.

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The role being advertised is an existing vacancy.

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