Expert Support Engineer Fortify

Position: Expert Support Engineer at OpenText Fortify
Location: St. Catharines

Deliver unparalleled technical support as an Expert Support Engineer at Open Text, specializing in Fortify solutions.

Your role is pivotal in fostering client relationships and providing expert guidance.

At Open Text, we're searching for a Premium Support Engineer with advanced capabilities in Open Text Application Security (Fortify). The ideal candidate will be skilled in understanding client software environments and capable of offering exceptional technical support. The focus will be on maximizing customer satisfaction, retention, and the overall value of Open Text products.

Key Responsibilities:

• Provide dedicated support for Fortify-related customer inquiries

• Cultivate deep insights into customer applications and settings

• Recommend strategies to enhance software performance

• Offer regular support assessments and training

• Ensure timely updates and resolutions for client issues

Requirements:

• Bachelor’s degree preferred, associate degree accepted

• Over 3 years in customer support or similar environment

• Advanced understanding of Open Text Fortify technologies

• Knowledgeable in system and application security principles

• Strong analytical and troubleshooting skills

Leverage your technical expertise and customer-centric focus to make a meaningful impact at Open Text.