Infrastructure and Cloud Specialist

At the City of Welland, we're continuously rewriting our story. Not because we don't know where we're going, but because we are constantly reaching for new heights, engaging in new approaches, and pursuing what many believe to be unattainable or too ambitious. We're not satisfied with the status quo, and we're certainly not satisfied with doing things a certain way simply because that's how they were done in the past.

We expect our population to increase to over 80,000 in the next 20 years, and serving a diverse, growing community requires strategic thinkers, norm breakers, and passionate civil servants. In Niagara, Welland's growth leads every other municipality, and the City is becoming the region's heartbeat.

So, we invite you to author your chapter and contribute to the overall body of work the City of Welland is creating. At the City of Welland, your ideas are nurtured, your input is invited, a healthy work-life balance is available, and most importantly, your voice will make a difference.

Reporting to the Chief Information Officer, the Infrastructure & Cloud Specialist is responsible for the administration, security, reliability and modernization of the City’s on-premises and cloud infrastructure.

The position provides senior technical leadership for servers, virtualization, storage, backup and recovery, Microsoft Azure, Microsoft 365, Active Directory, Entra  related platform services. The role leads infrastructure and cloud lifecycle planning, supports the City’s cloud-first and SaaS-first direction, coordinates technical work with external service providers, and works collaboratively with the Network & Cybersecurity Specialist to provide secure, resilient and well-documented technology services.

The role serves as the City’s primary technical owner for infrastructure, cloud and identity platforms and provides trained backup support for selected network and cybersecurity functions.

• Design, implement, administer, maintain and continually improve on-premises, hosted and cloud infrastructure, including servers, virtualization, storage, operating systems, platform services and associated management tools.
• Lead the administration, technical design, governance and lifecycle planning of Microsoft Azure, Microsoft 365 and other assigned cloud services in alignment with the City’s cloud-first and SaaS-first direction.
• Administer and secure Active Directory and Entra , including directory services, authentication, synchronization, administrative roles, group and access structures, and collaboration on identity governance.
• Administer Microsoft 365 platform services, including tenant configuration, Exchange Online and assigned collaboration, security and compliance configurations, in coordination with other Information Services roles.
• Design and maintain backup, recovery, retention and technical disaster recovery capabilities for infrastructure and cloud services; coordinate testing, documentation and remediation of identified issues.
• Monitor infrastructure and cloud availability, performance, capacity, configuration and cost; analyze trends; resolve complex incidents; and recommend improvements or lifecycle investments.
• Develop and maintain infrastructure and cloud standards, configurations, inventories, diagrams, operating procedures, recovery runbooks, lifecycle plans and technical roadmaps.
• Implement secure configuration, patching, vulnerability remediation, privileged administration, logging and monitoring for infrastructure, cloud, identity and Microsoft 365 platforms.
• Lead technical integration of SaaS and cloud services, including identity, authentication, provisioning, connectivity, data exchange and vendor technical coordination.
• Collaborate with…