Manager of Business Operations

Since 1984, Design Electronics has been a leader in systems integration across the Greater Toronto Area and the Niagara Region, delivering custom-built technology solutions for homes and businesses around the world. From commercial AV systems to home automation, our team of system designers, technicians, engineers, and installers works out of our 30,000 sq. ft. research and development facility in Niagara Falls, Ontario.

Guided by our three pillars of accuracy, precision, and value, we create innovative installations that deliver unmatched performance, ease-of-use, and reliability.

Are you an operational leader who thrives on building the processes, systems, and discipline that allow a growing business to deliver? We are seeking a Manager of Business Operations to drive operational excellence across our Project Management Office (PMO), Warehouse & Logistics, and Procurement functions. Serving as a key integrator between departments, you will ensure the organization has the processes, systems, resources, and operational discipline necessary to support profitable growth, project execution, and customer satisfaction.

• Provide strategic leadership and direction for PMO, Warehouse & Logistics, and Procurement, aligning departmental objectives with organizational goals and growth strategies.
• Identify operational bottlenecks and process gaps and implement standardized procedures and continuous improvement initiatives that improve efficiency, accountability, and scalability.
• Drive collaboration between Sales, Engineering, PMO, Procurement, Warehouse, Integration, Service and Finance, improving project handoffs and operational readiness.
• Oversee procurement, inventory, warehouse operations, logistics, and material planning to ensure resources are available to support project execution.
• Develop supplier management strategies and identify opportunities for cost savings and supply chain optimization while mitigating supply chain risks.
• Lead, coach, and develop departmental managers, and foster a collaborative, client-focused, and high-performance culture.
• Contribute to company-wide planning and strategic initiatives as an active member of the Senior Leadership Team.

• Manage and oversee operational fixed costs through effective resource allocation, vendor management, process optimization, and operational efficiency initiatives while maintaining service levels and execution quality. Improve project readiness through stronger PMO, procurement, and warehouse alignment.
• Establish measurable operational KPIs and departmental scorecards.
• Improve inventory accuracy and warehouse efficiency.
• Reduce procurement-related project delays and supply chain risks.
• Implement scalable operational processes to support organizational growth.
• Strengthen cross-functional collaboration and accountability across departments.

• Post-secondary education in Business Administration, Operations Management, Supply Chain Management, Logistics, Project Management, or a related discipline, or an equivalent combination of education and experience.
• Typically, 8 to 10+ years of progressive experience in operations, supply chain, or project-based operations, including significant leadership responsibility.
• Proven experience leading complex operational functions and cross-functional teams, with oversight across procurement, inventory, warehouse, and logistics.
• Demonstrated success implementing standardized, scalable processes and using KPIs and performance data to drive accountability and decision-making.
• Strong business and operational financial acumen, including budgets, resource utilization, purchasing and inventory costs, and project performance.
• Strong leadership, communication, and problem-solving skills, managerial courage, and proficiency with ERP, project management, and reporting systems.

• Leadership experience in technology integration, AV, construction, manufacturing, distribution, or another project-based environment.
• Lean, Six Sigma, PMP, Supply Chain Management, or comparable certification.
• Experience as a Senior Leadership Team member and leading ERP, business intelligence, or workflow automation initiatives.

Salaried hybrid position (minimum 3 days in office) with regular engagement across office, warehouse, and project-site environments. Occasional evening, weekend, or travel requirements based on business needs.

Expected compensation range: $92,000 to…