Deckhand

Location: Niagara Falls

Position Summary
The Deckhand assists in the operation of Transport Canada inspected passenger vessels in the Niagara Gorge in a manner that ensures the safety and security of the crew and passengers, enjoyment of the passengers, and respect for the environment. This position takes pride in their appearance and has superb guest service & communication skills. A flexible schedule is a must as schedules include evenings, weekends and holidays.

Competitive Wage

Retention Bonus - up to $500.00!

Complimentary Cruise Tickets & Uniforms

Crew Recognition Awards

Crew Referral Program - up to $200.00 per referral

Crew Events

Paid Training

Duties and Responsibilities

Prepare vessels and floating docks (stages) for daily operations

Accountable for mooring lines during vessel maneuvers and alongside the dock

Watch for safety and security of passengers and crew

Perform safety functions as per the muster list, Safety Management System, and as otherwise assigned

Familiar with emergency gear, deck gear, and vessel emergency plans

Maintain clean work spaces including restrooms, common areas, floating docks (stages), and gangways throughout the day, at the beginning and the end of shifts

Engage with passengers and answer questions regarding Niagara Falls and Niagara attractions

Participate in daily training talks and emergency drills

Assist with medical and security issues

Work on the land, floating docks (stages), and vessels

Assist with gangway positioning

Assist with passenger embarkation and disembarkation

Role model safe working practices, good customer service and professional behaviour

Report safety concerns and deficiencies regarding the vessel, stages, or any other on-site equipment to their Mate, Captain, or on-duty Marine Manager

Assist in vessel maintenance as required

Support Facilities, F&B, Guest Experience, and all other departments as required

Adhere to all health and safety regulations

Work with a safety mindset by following all safety policies, procedures, and safety measures (i.e. PPE). Identify and bring forward risks, hazards, and opportunities on the job. Actively participate in health and safety in the workplace

Maintain a neat, clean, and well-groomed appearance (refer to appearance standards in employee handbook)

Report to work on time and for all scheduled shifts

Understand all Niagara City Cruises’ policies and procedures relating to the employee’s role within the company

Complete any other duties as assigned

Requirements & Qualifications

O.S.S.D. or equivalent as recognized by the Ministry of Education

Relevant Marine Emergency Duties training certificate (training provided)

Fall Arrest Training an asset

Confined Space Training an asset

A positive attitude and good work ethic

Ability to reach, bend, stoop, wipe, push, pull, move, or lift up to 45 pounds (20 kilograms)

Walk, stand, sit, and work in all types of weather conditions for extended periods

Continually and repeatedly perform functions indoors and outdoors

If required, wear assigned Personal Protective Equipment (PPE) (i.e. non-slip shoes, gloves, weather appropriate dress attire, sun protection)

Candidates, who, in addition to the above, have skills such as customer service, foreign language knowledge, or prior experience in the marine environment will be given strong consideration

Hornblower is proud to be an Equal Employment Opportunity employer. We are committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of harassment and/or discrimination of any type, including but not limited to discrimination and/or harassment based upon race, citizenship, place of origin, color, ancestry, disability, age, creed, sex/pregnancy, family status, marital status, sexual orientation, gender identity, gender expression, genetic characteristics, receipt of public assistance and record of offences.

City Experiences employment and workplace decisions will be based on company needs, job requirements and individual job qualifications and skills. City Experiences will comply with provincial and federal legislation relating to equal employment opportunities and employment equity.

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