Zipline Guide Lead Job St Catharines area,Niagara Falls Ontario Canada,Management

Location: Niagara Falls

Zipline Guide Lead Niagara Adventure Excursions

As a Zipline Guide Lead, you support, motivate, and guide the Zipline Guide team while helping ensure safe, smooth, and well-organized daily operations. You are a knowledgeable leader in zipline procedures, set high standards for guest service, and act as an important communication link between on-site teams.

You bring a positive, approachable leadership style and are confident stepping in to support your team wherever needed.

What You’ll Do:

Lead and coordinate the Zipline Guide team during daily operations
Ensure all opening checks, daily gear inspections, and safety procedures are completed
Create safe, positive, and inclusive experiences for all guests
Monitor and enforce safety rules and operational standards
Be a consistent point of support for Guides throughout their shifts
Ensure team members receive appropriate breaks
Apply Corrective Action procedures fairly and consistently
Maintain working knowledge of schedules, reservations, and Niagara Adventure Excursions policies (including pricing, refunds, and access requirements)
Perform regular guiding shifts
Assist with coaching, mentoring, and training team members
Support regular equipment inspections
Work closely with the Element Supervisor, Duty Managers, and Department Supervisors
Contribute positively to team culture and workplace morale

Additional Responsibilities (With Certification):
Rescue Team:

Perform emergency response and rescue techniques
Provide first aid and complete zipline retrievals

What You Bring:

Experience in a leadership or mentoring role
Strong communication and decision-making skills
Ability to multitask while maintaining attention to detail
A positive attitude and openness to feedback
Commitment to delivering excellent customer service
Ability to work outdoors in all weather conditions
Ability to meet the physical demands of the role. Assistance is required for lifts over 50 lbs; reasonable accommodation may be available
Standard First Aid & CPR-C certification (or willingness to obtain prior to your first shift)

Preferred Qualifications

Knowledge of or experience in outdoor recreation, either through participation or previous employment
Experience in a risk management role
Experience working in a fast-paced, hospitality-based environment

Department and Reporting Structure

The Zipline Guide Lead position falls under the Element Department. You report to the Element Supervisor and are supported by the Leadership Team.

Work Schedule

Seasonal position with flexible full-time or part-time hours based on operational needs, including evenings, weekends, and holidays.

Tagged as: REC