Assistant Registrar

Location: Niagara Falls

Salary Range: $90,000.00 To $ Annually

Job Title:

Assistant Registrar - Academic Operations, Student Affairs, and Curriculum

Location:

Niagara Falls, ON

Reports To:

University Registrar

Reporting to the University Registrar, the Assistant Registrar leads four core functions within the  Office of the Registrar:
Admissions, Pathways and Transfer Credit, Scheduling and Curriculum, and Student Affairs.  The Assistant Registrar provides operational leadership, establishes service standards, and is accountable for the quality of these portfolios, ensuring the work of the teams within them is accurate, timely, student-centered, and compliant with institutional and legislative requirements.

The position provides day-to-day leadership to the team members who manage these functions, setting priorities and standards, resolving escalated or precedent-setting issues, and driving continuous improvement. Within their assigned portfolio, the Assistant Registrar also interprets and implements registrarial policy and recommends updates as needed, working closely with the University Registrar and other key institutional stakeholders as required, on broader policy direction.

The Assistant Registrar also contributes operational insight and recommendations towards institutional planning.

Leadership and Service Delivery

Provide leadership, supervision, and performance management across Admissions, Pathways and Transfer Credit, Scheduling, and Student Affairs.

Set priorities, service standards, and performance expectations for each function, with clear accountabilities to achieved required results.

Serve as the point of escalation for complex, sensitive, or precedent-setting cases; make decisions within delegated authority and refer high-risk matters to the University Registrar.

Drive quality assurance and continuous improvement across all four functions, using service metrics, case trends, and stakeholder feedback to identify and act on gaps.

Represent their portfolio on committees, working groups, and in discussions with academic and administrative leaders.

Admissions Administration, Advisement, and Adjudication

Oversee the accuracy, quality, and timeliness of admissions, pathway, and transfer-credit decisions across onshore and offshore teams.

Serve as the institutional escalation point for complex or non-standard admissions and transfer-credit decisions, and for questions on international credential evaluation and equivalency.

Implement and monitor service standards for offer turnaround and applicant/agent communication, and monitor performance against enrolment targets and pipeline volumes.

Ensure teams are trained and equipped to apply consistent evaluation standards for domestic and international education assessment requirements.

Academic Scheduling and Curriculum Management

Oversee the delivery of accurate, timely academic schedules and course/program curricular-change processing across all campuses and terms.

Serve as the escalation point for complex timetabling, room-allocation, and curricular workflow issues, and for policy interpretation questions raised by academic departments.

Implement and monitor service standards and quality checks for schedule accuracy, data integrity between the student information system and scheduling/curriculum platforms, and curricular-proposal turnaround.

Represent the Office of the Registrar on curriculum governance bodies and coordinate with Academic Affairs, Facilities, and IT on scheduling-related needs.

Student Affairs:
Academic Integrity and Appeals Administration

Oversee the administration of academic and non-academic integrity cases and student appeals, ensuring procedural fairness, confidentiality, and adherence to established timelines.

Serve as the escalation and decision point for complex or sensitive cases, reviewing and approving case outcomes within delegated authority.

Implement and monitor service standards for case intake, documentation, and hearing coordination, and ensure accurate case records and reporting.

Support training for staff, faculty, and students on integrity and appeals procedures.

Policy Interpretation and Implementation

Interpret and apply registrarial policies and academic regulations within Admissions, Pathways/Transfer Credit, Scheduling/Curriculum, and Student Affairs, escalating ambiguous or precedent-setting questions to the University Registrar.

Recommend updates to policies and procedures within the portfolio based on operational experience, case trends, and emerging risk, and support…