Branch Supervisor - Welland

Gerrie Electric is one of the largest independent electrical distributors, with 24 key Ontario locations and over 400 employees. We are a proud family owned, Canadian company and are headquartered in Burlington, ON. We are proud to be a Platinum Club winner of Canada’s Best Managed Companies. Having been in business since 1957, we are an established and well-respected company in the industry.

Our core purpose is Customer First
- Employee Driven. We strive for an inspiring culture and integrity in all that we do.

Our success is powered by our people. We invest in the training & development of our employees and encourage career growth across all areas. We celebrate success and show recognition for a job well done.

We believe a more diverse and inclusive environment brings strength to our organization, helps our customers to succeed and creates a significant competitive edge.

This position is primarily responsible for supervising and solving problems at the branch level. Assist with Purchasing, maintaining inventory levels, order desk and counter. The role also involves instructing and advising staff as required.

• Deal with customer questions and concerns in a timely fashion
• Deal with employee questions and concerns in a timely and professional manner
• Ensure all Gerrie documented procedures are adhered to
• Inform Manager of any problems immediately
• Handle all aspects of the branch as required when the manager is absent

• Prepare and issue purchase orders
• Provide feedback on market conditions
• Review and ensure backorders are filled
• Transfer material from other branches as required
• Deal with vendors in a professional manner

• Review count variances and either investigate or approve an investigation
• As determined by the Branch Manager, review insight levels and provide feedback to Branch Manager and Central Purchasing Manager
• Review stock regularly for damage and obsolescence
• Review branch defective stock, watching for repetitive trends, and control the Head Office defective returns

• Provide price, stock and delivery information as required
• Handle customer orders as required
• Treat customers in a professional manner, with a positive attitude, and provide good
• Expedite orders, when necessary, to maintain a high level of Customer Service
• Ensure staff adhere to the Gerrie commitment of “Quality Service”
• Provide technical and process assistance to all order desk and counter staff assigned to their branch
• Ensure company specials are promoted by the order desk and counter and fully displayed
• Ensure Counter displays are neat, organized and current
• Assist Manager with the preparation annual planning and budgeting

• Call on assigned accounts
• Explore avenues where the potential to increase sales exists
• Inform customers of specials and promotions

• In the absence of a manager, will be the Quality Representative for the branch
• Ensure the criteria in the “Branch Inspection Report” are adhered to and follow up when not in compliance
• Ensure charting is complete and accurate

• Deal with vendors in a professional manner
• Promote the company in positive manner
• Do not play one vendor off against the other
• Maintain scheduled appointments and see vendors at the scheduled appointment time
• Maintain and develop strong vendor relationships

• Develop a working understanding of the company's customers and suppliers and maintain a professional image within all interactions
• Work with other departments as required, conveying a professional corporate image that represents the values of Gerrie Electric
• Meet and exceed set objectives and department goals and ensure timely completion of all extra tasks as assigned
• Assist/ensure the overall smooth operation of all functions…