Production Coordinator

Location: St. Catharines

Overview  Production Coordinator role at CSN Glen-Merritt. The role involves taking a repair from keys to keys, working with all departments within the collision facility to facilitate an efficient repair, ensuring an efficient, safe, high-quality finished product.
Primary Objectives Of

The Role   Orchestrate repair from keys to keys
Maintain urgency for completion targets
Manage moving targets and changing priorities
Keep technician staff efficient, track efficiencies, and allocate work to maximize throughput
Ensure technicians have what they need to proceed with repairs
Plan for scheduled in repairs, have corresponding technical staff ready, stage parts, and select paint codes/variants
Coordinate with all departments for efficient flow of repair
Understand performance KPIs (Touch time, Cycle Time)
Focus on process improvements to eliminate bottlenecks
Lead Production or Pitch meetings with technical staff to set flow and targets
Determine repair priority and create flow to achieve shop targets
Assist with supplements as per shop policies
Ensure repairs are researched against OEM procedures with available documentation
Participate in Scheduling with front-end staff to review work in progress and communicate status to insurers and customers
Engage Estimators with the Technical team to improve estimating skills
Monitor shop safety and health & safety guidelines
Monitor shop cleanliness and disposal of waste per policies
Quality control from teardown to reassembly and detailing to ensure repairs meet estimates
Be part of the scheduling team; balanced scheduling is key
Ensure vehicles are stored safely, covered, and locked as required
Arrange sublets as needed (calibrations, tint, PDR, wheels, alignments, film applications)
Highlight opportunities for Advanced Repair Planning
Requirements  Job Related Functional Technical Knowledge   Utilize Mitchell Connect and Audatex software
Understand repair process flow in the shop
Deep knowledge of OEM procedures
Health and Safety guidelines understanding
Qualifications, Experience and other requirements   Up to date compliance training (AODA, WHMIS, Worker Health and Safety Awareness, Workplace Violence and Harassment) and knowledge of PIPEDA

Experience with Mitchell Connect, Audatex and Nexsyis software
2-3 years of experience in automotive or collision repair
Valid Class G Driver's License
Knowledge of Insurance DRP practices/guidelines
I-CAR training is an asset
Proficiency in Microsoft Office Suite and related software
Professional appearance and CSN ambassador
Advanced repair planning system experience
Personal Attributes   Organizational and time-management skills; ability to manage multiple deadlines
Clear, tactful communication in English (French optional)
Collaborator who can manage relationships across stakeholders
Conflict management and positive problem-solving mindset
Flexible thinking and adaptability to new ideas
Independent work style in a fast-paced environment
On-the-Job Exposure   Fumes, dirt, chemicals/toxins, hazards, heat/cold, noise
Benefits   Supplemental Pay:
Bonus, Overtime
Health, dental, life insurance
Schedule   8.5-hour shift, Monday to Friday
Career Path  As CSN Glen-Merritt Collision continues to grow, other career opportunities may become available.
Disclaimer  CSN is an Equal Employment Opportunity employer. Qualified applicants will receive consideration regardless of age, race, color, religion, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, disability, veteran status, or other protected characteristics. We provide an inclusive, accessible environment and aim to reflect the diversity of our communities. Accommodation requests for recruitment/interview processes can be made.
CSN Collision does not accept resumes from employment placement agencies not in a formal contractual arrangement with us. Resumes from non-approved suppliers will be considered unsolicited.

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