Quality Control & Training Specialist

Protect Public Health. Ensure Compliance. Support Essential Services.

At the City of Thunder Bay, Our City Runs on People Like You. Together, we are building a workplace where everyone belongs—where your expertise in regulatory compliance, quality management, training and continuous improvement helps safeguard the essential water and wastewater services our community relies on every day.

Here, you’ll play a critical role in supporting drinking water quality and wastewater compliance programs, overseeing quality management processes, coordinating employee training, and helping ensure the Corporation meets evolving legislative and regulatory requirements.

Thunder Bay offers more than a fulfilling career. With its natural beauty, affordability, and strong sense of community, it’s a city where you can grow personally and professionally.

As a Quality Control & Training Specialist, you will help ensure the City of Thunder Bay’s water and wastewater operations continue to meet the highest standards of quality, safety, and regulatory compliance. Your work will directly support compliance with the Safe Drinking Water Act, Drinking Water Quality Management Standard (DWQMS), Wastewater Environmental Compliance Approval (ECA), and other legislative requirements that protect both public health and the environment.

Whether you live in Thunder Bay, you’re looking to return, or excited to make the City your new home, join a team where your skills, expertise, and presence is recognized, and make a real impact to our community.

In this role, you will coordinate compliance, quality management, and training initiatives that support safe, effective, and legislatively compliant water and wastewater operations. You will also have the following accountabilities:

• Provide oversight of the Drinking Water Quality Management Standard (DWQMS) and Wastewater Environmental Compliance Approval (ECA) to ensure compliance with all applicable safety legislation, regulations, and standards
• Monitor new legislation as it relates to Water and Wastewater standards and practices; communicate, train and implement changes to plans and procedures as required
• Oversee the Quality Management System (QMS) Corrective and Preventative Action process, along with the QMS Risk Identification and Risk Assessment process
• Oversee the Municipal Drinking Water Licence (MDWL) Compliance related to contractor legislative requirements for Capital and Development Projects
• Provide Operations field support and perform site reviews and spot audits to ensure regulatory compliance
• Provide Capital Project, Development Project and Return-to-Service design review and documentation review support for regulatory compliance
• Conduct, participate in, and/or review non-compliance incidents and other non-conformance concerns involving employees, contractors and/or the Ministry of Environment, Conservation and Parks (MECP) and/or other regulatory agencies, and provide recommendations to prevent future incidents

Quality Control & Training Specialist Job Description

We’re proud to offer a workplace where your well-being, growth, and sense of purpose come first. As a Quality Control & Training Specialist, you’ll enjoy:

• A competitive salary that reflects your expertise
• A matching pension plan to help you build long-term financial security
• Comprehensive health, vision, and dental coverage, plus life insurance for peace of mind
• Generous paid vacation and holidays, with the option to purchase additional leave days when you need more time off
• Access to a confidential Employee and Family Assistance Program (EFAP) and wellness initiatives to support your overall health
• Leadership development…