Merchandise​/Retail Lead; Seasonal

Position: Merchandise/Retail Lead (Seasonal)
Location: Welland

Love baseball? Love cool merch? Love being in the middle of the action on game day!
The Welland Jackfish are looking for a  Merchandise / Retail Lead  to run our merch game and help fans gear up in style all season long!
This is a  hands-on, fast-paced, fan-facing role  where no two game days are the same. If you’re a natural leader, enjoy retail, and thrive in a high-energy environment, this one’s for you.
Organization:  Welland Jackfish Baseball Club

Location:

Welland, Ontario
Term:  Seasonal (Baseball Season)

Reports To:

Director, Ticket Experience & Merchandise
Position Summary  

Role Overview :
The Seasonal Merch Lead is the right hand to the Ticket Experience Merchandise, Director who executes merchandise sales during gamedays. Your mission is to own the physical execution of the retail experience during the heat of the season. You are responsible for transforming the inventory into a high-energy, high-revenue fan experience at the stadium and selling merchandise to all fans.

Key Responsibilities  Retail Operations  Lead all game-day and event-day merchandise operations at Welland Jackfish home games and special events
Open, operate, and close merchandise locations, including cash handling and point-of-sale (POS) systems
Ensure merchandise displays are clean, organized, and visually appealing
Monitor inventory levels and assist with restocking and merchandising
Supervise, train, and support seasonal merchandise staff and volunteers
Assign duties and schedules for game days and special events
Provide on-the-floor leadership during games to ensure excellent customer service
Assist with onboarding and training of new merchandise staff
Assist with receiving, counting, and organizing incoming merchandise shipments
Track sales and inventory usage during the season
Report low inventory, popular items, and sales trends to management
Assist with end-of-season inventory counts and storage
Customer Experience  Deliver friendly, engaging, and professional service to fans of all ages
Handle customer inquiries, exchanges, and issues in a positive manner
Act as a brand ambassador for the Welland Jackfish at all times

Qualifications & Skills  Previous retail or customer service experience required
Comfortable handling cash and using POS systems
Strong communication and leadership skills
Ability to remain calm and organized in a fast-paced environment
Reliable, punctual, and detail-oriented
Passion for sports and fan engagement is an asset
Working Conditions  Evening and weekend availability required, including all home games
Ability to stand for extended periods and lift up to 25 lbs
Work primarily outdoors and in stadium retail environments
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Thanks for your interest in joining the  Welland Jackfish game-day crew ! Please complete the application below. We’re looking for people who bring energy, leadership, and great customer service to every inning.

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