Sales Associate

Coach is a global fashion house founded in New York in 1941, known for its lasting craftsmanship and inclusive spirit.

Coach is part of the Tapestry portfolio, a global house of brands committed to innovation and inclusivity.

• Represent Coach as a brand ambassador, adhering to the Coach Guide to Style and Service standards.
• Build lasting client relationships through personalized styling, product expertise, and fashion advice.
• Drive sales through cross‑selling, upselling, and tailored recommendations.
• Utilize mobile POS, clienteling tools, and social selling platforms (including short‑form video) to capture data and encourage repeat purchases.
• Develop and execute personal sales plans; meet or exceed individual and team KPIs.
• Source new customers, maintain relationships, and follow up to close sales.
• Maintain high energy on the floor, manage multiple customers, and adapt selling techniques to business needs.
• Complete daily operational tasks (cash wrap, inventory processing, replenishment, visual merchandising) while maintaining service standards.
• Keep sales floor and stockroom clean, organized, and stocked; follow retail policies, POS, and asset protection procedures.
• Process transactions efficiently (purchases, returns, exchanges, online pickups).
• Support inventory cycles: receive shipments, stock shelves, and manage product movement.
• Assist teammates in functional areas as required.
• Foster a collaborative, trust‑based environment; encourage team performance.
• Participate in brand initiatives, training programs, and inclusion activities.
• Welcome feedback, adapt behaviors, and maintain a calm, professional demeanor.

• 1+ years of sales experience (luxury retail preferred); knowledge of fashion trends and competitors.
• Experience with POS operation, basic computer proficiency (iPad/laptop, Mobile POS), walkie‑talkie use, and the ability to read price/release sheets.
• Strong English proficiency.
• Ability to work in a fast‑paced environment.
• Experience with social media, live‑stream shopping or video demos, clienteling and data acquisition skills (preferred).

Ability to work a flexible schedule, including nights, weekends, peak busy season, and high‑traffic retail days (including public holidays).

Ability to lift at least 25 lbs. regularly (up to 50 lbs. occasionally) and to climb, bend, kneel, and maneuver around the sales floor and stockroom.

Base Pay Range: $17.60–$22.00 per hour.

Benefits include medical, dental, vision, 401(k), paid paternity and maternity leave, commuter benefits, disability insurance, and tuition assistance.

Coach is an equal‑opportunity and affirmative‑action employer. All employment decisions are based on qualifications and are made without regard to any protected characteristic.