Services Lead, Stores

Position: Services Lead, Stores - Full Time
Location: Niagara Falls

Job
Store Name/Number: ON-Niagara Square (1584)
Address: 7555 Montrose Rd, Niagara Falls, ON L2H 2E9, Canada (CA)
Full Time/Part Time:
Full Time
Position Type:
Regular
Vacancy Status:
This position is for an existing, open vacancy

Responsibilities
As a Services Lead, you will be supporting all departments on the sales floor within a specific Sephora location. Departments at a Sephora store include Skincare, Sephora Collection or Fragrance or a combination of these. You will be responsible for ensuring that all members of the team execute Sephora’s selling model and provide outstanding client service so that the store achieves and exceeds company objectives.

In addition, you will:

Sales Experience  – Ensure all Beauty Advisors properly execute Sephora’s selling model. Be aware of the store’s sales performance and opportunities ensuring that the department specific team member is aligned with goals.

Visual Merchandising  – Support the Operations team by ensuring that all merchandising concepts and visuals on the sales floor are within company standard. Keep the sales floor look and feel at the highest levels. Execute any animations and updates as needed.

Passionate about Clients  – Regularly act as the Manager on Duty within the store. Engage with cast and clients on stage whenever possible.

Entrepreneurial Spirit  – Demonstrate a strong understanding of the store’s sales performance and business opportunities. Ensure proper zoning on stage to support client needs. Adjust staffing levels as needed to meet client expectations.

Talent Champion  – Participate in the interviewing process as needed for the World team.

Employee Engagement  – Demonstrate our Sephora values of Passion for Client Service, Innovation, Expertise, Work-Life Balance, Respect for All, Teamwork, and Initiative.

What We're Looking For

You have one to three years’ experience in a similar role at a similar volume store or equivalent internal experience.

You have proven ability to influence peers and provide feedback.

You have demonstrated effective time management and problem‑solving skills.

Compensation and Benefits
The compensation ranges between  CAD $22.20 - CAD $26.10/hr . In addition, you may be eligible for performance‑based bonus opportunities, a competitive benefits program, and robust learning and development initiatives aimed at promoting employee support and recognition.

Sephora Canada is committed to providing reasonable accommodation to applicants with disabilities or other medical conditions.

As part of our commitment to transparency and efficiency, we would like to inform you that we utilize Artificial Intelligence (AI) technologies in our recruitment process to assist in the initial screening and evaluation of applications.

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