Keyholder, Retail

As a Keyholder, you will provide essential support to the store management team by executing daily opening and closing operations while ensuring an outstanding shopping experience for our customers.

• In partnership with the management team, ensure the store is achieving company objectives and KPI goals
• Set the example for The Torrid Connection through selling skills and customer service, ensuring the team provides a shopping experience that encourages positive customer connections and loyalty
• Support management in implementing merchandise strategies while maintaining a clean, consistent, and inviting store environment that inspires customers to shop
• Perform register functions, using sales, promotion, and product knowledge to drive add‑on sales
• Assume responsibility for all store operations when Store Management is out of the store, acting as Manager on Duty
• Work a flexible schedule inclusive of holidays, nights, and weekends

• Previous specialty/apparel retail management experience, preferably in a similar role, with proven ability to lead teams to success and sales performance
• Ability to multitask in a fast‑paced environment while committing to creating an amazing customer experience
• Retail and fashion are always changing; flexibility and the ability to adapt to any situation, environment, challenges, job duties, and work schedules are pillars to your success
• Be fashion‑focused and stay on top of current trends

• Able to stand and walk around during scheduled hours
• Able to pack and unpack shipments, arrange and move store fixtures, and move packages weighing up to 50 lbs
• Able to reach for merchandise using ladders, step stools, merchandise retrieving poles, shoe poles, etc.

• Flexible schedules, associate discount 50%, monthly bonus potential, mental health resources, employee stock purchase program (ESPP)

Pay range: $18.60 - $20.93 per hour.

We are a proud Equal Opportunity Employer and will not discriminate based on race, ancestry, colour, sex, sexual orientation, gender identity, place of origin, age, disability or any other protected status. Torrid has policies regarding accommodations for applicants and employees with disabilities. If you are unable or limited in your ability to use or access , or have any other accommodation needs due to a disability, you can request reasonable accommodations by sending an email to  Only messages left for this purpose will be returned.

Our company participates in E-Verify. E-Verify is a program that electronically confirms a candidate’s eligibility to work in the United States after completing the Employment Eligibility Verification (Form I-9). The information provided on the Form I-9 is compared to the records contained in the Social Security Administration and Department of Homeland Security (DHS) databases. This helps employers verify the identity and employment eligibility of newly hired employees.

E-Verify Poster: /resources

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Eligibility to Work Poster (English): https://(Use the "Apply for this Job" box below)..pdf

Eligibility to Work Poster (Spanish): https://.pdf

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