Team Lead at Roots Retail

Position: Team Lead Role at Roots Retail
Location: Niagara-on-the-Lake

Elevate your career as a Team Lead at Roots in Niagara-on-the-Lake, Ontario. Drive sales and create an exceptional shopping environment through effective leadership.

Roots is searching for a Team Lead to oversee store operations while uniting the sales team under a shared vision of customer service excellence. This role requires leadership skills to motivate others and ensure the store meets its goals. Your commitment to fostering a collaborative team culture will make a significant impact.

Key Responsibilities:

• Ensure adherence to company policies and operational guidelines

• Coach associates on delivering outstanding customer service

• Delegate tasks effectively to optimize store workflow

• Assist management with new hire training and onboarding

• Resolve customer service issues diplomatically

Requirements:

• 1+ years of experience in retail apparel, preferably luxury

• Proven track record of successful team leadership

• Strong problem-solving and organizational abilities

• Availability for flexible shifts, including weekends

• Passionate about creating a positive customer experience

Lead your team at Roots and create an inviting shopping experience for every customer.
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