Parts Advisor; BMW

Position: Parts Advisor (Performance BMW)
Location: St. Catharines

Drive for Excellence
Performance BMW is an award winning team that is driven for excellence. As Niagara’s exclusive BMW dealer, we bring luxury right to the doors of our guests. Whether we’re providing a guest with a test drive or servicing a vehicle, we’re committed to delivering an exceptional guest experience.

Performance BMW is currently seeking a Parts Advisor  to join our exceptional team in St. Catharines.

About Us
Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

Great

Experience:

Every customer is entitled to a great experience

Integrity:  We are honest and transparent in our actions

Diversity:  We are stronger through the inclusion of people, brands and ideas

Innovation:  We passionately embrace opportunities for new and continuous improvements

Empowerment:  We encourage and support our people in taking initiative

Giving Back:  We positively impact the communities in which we live, work and raise families

Here’s what you’ll deliver:

Assisting customers with parts inquiries, in person, on the phone and electronically.

Filling orders for Service Technicians in the Service Department.

Placing orders in a timely fashion.

Maintaining proper inventory levels.

Inspect damaged parts brought in by customers to determine the proper replacement.

Identifying the necessary part(s) required on the basis of the customer's description of issues.

Examining returned parts for defects and confer with customers about exchanging the part or processing a refund.

Consult catalogs for stock numbers and prices and bring parts from the stockroom.

Suggesting part(s) that is interchangeable, placing special orders for a part, or referring the customers at another business location, if a customer needs a part that is not stocked.

Unpacking and marking incoming parts and storing them in the stockroom according to a prearranged system.

Receiving and filling telephone orders.

Keeping catalogs and price lists up-to-date.

Recording sales and taking inventory.

Projecting a positive attitude for the benefit of our customers and fellow employees.

Read, understand, and adhere to all rules, regulations and procedures as per company policies

Ensure that all work performed is thorough, accurate, and completed in a timely fashion.

Work effectively without supervision

What you need to succeed:

3-5 years automotive parts experience is considered an asset.

BMW brand experience preferred.

Must be able to lift up to 50 pounds.

CDK experience is considered an asset.

Strong automotive knowledge.

Excellent communication and customer service skills.

Must have the ability to work in a fast paced environment.

Personable, adaptable, and versatile.

Willing to work as a member of a team and interact with others in a professional and courteous manner.

May be required to work on Saturday as per business needs.

Must have a valid Ontario Driver's License and good driving record.

What’s in it for you?

Excellent management support and guidance

Opportunities through our Internal career mobility program

Access to health, dental and vision insurance

Disability, critical illness and life insurance for the unexpected

Our Employee Assistance Plan (EAP) for you and your family's wellness

Discount on vehicles, service and parts for you and your family

Discounts to retailers and service providers across the country

Free and engaging employee events

Did we mention we love giving back to our communities?!

Job Type:  Full Time - Permanent

Compensation (expected annual compensation): $45,000 - $55,000 per year  (base salary plus…