Sales Consultant; St. Catharines Volkswagen

With over four decades of excellence,
St Catharines Volkswagen is dedicated to providing top-tier service to everyone who walks through our doors. We are the only dealership in Niagara that offers Volkswagen Certified Pre-Owned vehicles.

St. Catharines Volkswagen is looking for a Sales Consultant to join our dynamic team in St. Catharines. The successful candidate will be motivated, personable, reliable and courteous.

Performance Auto Group, is a leading automotive group, whose purpose is to be the preferred automotive group by fostering fair and respectful relationships that positively impact our team, customers, partners, and communities. Our core values as an organization are the principles we were built on that guide us today:

• Great
  
  Experience:
  
  Every customer is entitled to a great experience
• Integrity: We are honest and transparent in our actions
• Diversity:We are stronger through the inclusion of people, brands and ideas
• Innovation: We passionately embrace opportunities for new and continuous improvements
• Empowerment:We encourage and support our people in taking initiative
• Giving Back:We positively impact the communities in which we live, work and raise families

• Utilize systems and procedures, deliver exceptional customer service on all interactions, give all customers consideration and respect, understand their needs, and consistently meet or exceed customer expectations.
• Learn and maintain solid product knowledge on manufacturer-specific vehicles and manufacturer-specific rebate, finance and incentive programs.
• Enter and maintain all customer data gathered from sales calls, internet leads and customer visits into dealership CRM tools for future follow up and marketing promotions.
• Follow the sales process after vehicle delivery to ensure positive returns on CSI surveys as per OEM requirements.
• Encourage all guests to share their positive sales experience on Google Review platform.
• Project a positive attitude for the benefit of our customers and fellow employees.
• Ensure that all work performed is thorough, accurate, and completed in a timely fashion.
• Work effectively without supervision.
• Attend factory-sponsored and dealer-specified training classes as scheduled by management.
• Answer Customer Service phone calls relating to car sale inquiries.
• Ensure customer car quotes are competitive and reasonable.
• Keep customers updated by phone as to the progress of their vehicle’s delivery.
• Inform customers when vehicles are ready to be picked up.
• Keep abreast of new equipment, features and tools available and recommend purchases.
• Account for all documents; ensure that none are missing.
• Follow up with the factory and distributors regarding late vehicle deliveries.
• Comply with strict regulations and requirements of the Ontario Motor Vehicle Industry Council (OMVIC).
• Ability to work in adherence to company safety standards at all times.
• Comply with all company policies, standards and procedures.
• Other duties as required by management.

• High School Diploma or GED is required.
• Automotive Sales Experience preferred.
• OMVIC Certification is required.
• Dealer CRM system experience is required.
• Must have a valid Ontario Driver's License and good driving record.
• Strong computer skills.
• Able to effectively communicate both verbally and in writing.
• Strong time management and organizational skills.
• Proven ability to deliver exceptional customer service.
• Excellent problem-solving and organizational skills.
• Ability and willingness to be flexible under changing conditions.
• Ability to be creative and persuasive in negotiating.
• Ability to exhibit professionalism with a positive attitude under pressure.
• Well-spoken, friendly and articulate.
• Ability to maintain a high…