Director of Client Services - Hybrid

Location: St. Catharines

Drive growth and client satisfaction as the Director of Client Services at BDA in Waterloo, Ontario. This hybrid role focuses on strategic leadership and enhancing client partnerships in the merchandise industry.

In this influential position, you will lead a skilled team responsible for managing a portfolio of enterprise accounts. Your strong operational and sales knowledge will be vital in developing innovative strategies, mentoring team members, and ensuring that client objectives are met consistently. Collaborating with cross-functional teams will enhance your effectiveness in delivering tailored merchandise solutions.

Key Responsibilities:

• Define growth strategies in collaboration with sales leadership

• Foster long-term client partnerships and satisfaction

• Conduct Quarterly Business Reviews for strategic initiatives

• Monitor CRM compliance and sales forecasting accuracy

• Guide team training and development efforts

Requirements:

• 10+ years of experience in account management

• 5+ years of team leadership in sales or client service

• Proven ability in strategic relationship management

• Salesforce proficiency and strong analytical skills

• Willingness to travel about 50% of the time

Take the next step in your career with BDA and shape the future of client services.