User Safety & Risk Operations Agent

User Safety & Risk Operations Agent

Accenture | St. Catharines, Ontario | Full-Time

$19.62/hr starting wage | $2,000 signing bonus

There's never a typical day at Accenture — and that's exactly why we love it.

As part of Accenture's Trust & Safety team, you'll be on the front lines of trust — protecting millions of users on one of the world's most advanced AI platforms from fraud, abuse, and harm.

The work you do every day directly keeps real people safe online.

At Accenture, we're a team of over 774,000 people in 120+ countries — and for 13 consecutive years, we've been recognized as one of Canada's Top Employers. We bring together deep expertise in AI, cybersecurity, and digital risk with a culture that genuinely invests in the people behind the work.

In St. Catharines, you'll find a collaborative, technology-enabled environment where your instincts and judgment are valued — and where high performers often advance into senior or specialist roles within 6–12 months.

You're the kind of person who notices what others miss. You read between the lines, ask the right questions, and trust your instincts when something feels off. You're not rattled by complexity or ambiguity — you lean into it.

Maybe you've worked in trust and safety, content moderation, fraud prevention, or a legal or privacy‑adjacent role. Maybe you've developed sharp investigative instincts in a different context entirely. Either way, you're motivated by purpose — by the idea that your work directly makes the internet safer for real people.

You bring empathy to difficult content, precision to your analysis, and integrity to every case you close.

As a User Safety & Risk Operations Agent, you'll investigate, assess, and act on some of the most complex and consequential cases on the platform. Your day-to-day will include:

• Enforcing platform policies through manual review and AI-assisted moderation systems
• Handling escalated reports of harmful or policy-violating content with accuracy and care
• Reviewing user appeals and making sound, well-documented moderation decisions

• Detecting and disrupting scams, spam, and coordinated inauthentic behaviour
• Investigating suspicious activity, account compromises, and emerging abuse patterns
• Identifying gaps in current systems and surfacing recommendations to prevent future harm

• Monitoring for fraudulent activity including fake accounts, payment fraud, and chargebacks
• Analyzing fraud trends and contributing insights that sharpen the platform's defenses
• Escalating high-risk cases and collaborating cross-functionally to drive resolution

Schedule:

Full-time (35–44 hours/week) | Rotating shifts including evenings, weekends, and holidays | 4+ weeks of paid training with ongoing coaching and support

• Minimum 6 months of experience in Trust & Safety, Content Moderation, Data Privacy, Cybersecurity, or a Legal environment
• High School Diploma or equivalent

• Familiarity with Generative AI products and how they're used — and misused
• Experience with investigative tools such as login history review, API log analysis, or secure PII handling systems
• Comfort working within evolving usage policies and the ability to adapt quickly as they change

• Catch details others overlook — high accuracy is your baseline, not your ceiling
• Think critically and act decisively, even when cases are ambiguous or high-stakes
• Communicate clearly in writing, especially when documenting complex findings
• Bring genuine empathy to difficult content without losing your analytical edge
• Stay composed and focused in a fast-paced, high-impact environment

• $19.62/hr starting wage + $2,000 signing bonus
• Com…