Youth Success Coordinator

Job Description

Posted Wednesday, August 26, 2026 at 4:00 AM

Position Details:
Existing vacancy or New position

MNO’s culture is at our core

The MNO workplace culture is full of potential ready to be unlocked. As our Self-Governance agreement materializes, we are building a workplace culture of action, responsibility, and most importantly a desire to serve the Métis community. When defining what MNO culture is, it’s difficult, because of our diverse leadership styles, and the different programs and services offered. What that really means is there is a place for almost everyone under the MNO employer umbrella.

We recognize people are different, and that is our source of strength. We bring opinions together, welcome healthy conflict, and look to always find answers, not problems.

• Comprehensive employer-paid health benefits and pension plan
• Generous vacation allotment starting at 15 day's for regular employees and 20 day's for management
• Annual paid two-week holiday closure in December
• 16 paid public and employer holidays
• 15 paid health & wellness days
• Challenging, multi-disciplinary work environment that fosters learning and professional development
• Substantial educational incentive to promote personal and professional growth
• An opportunity to make a direct or indirect impact on the lives of the Métis Peoples across the Province
• Other perks
• Employee Assistance Plan
• Health care spending account
• Bell Mobility's exclusive partner program
• Dell member purchase program

About the Role:

The Youth Success Coordinator is a key member of the Thunder Bay Transitional Housing Program team, responsible for ensuring the safety, stability, and wellbeing of participants. This position provides culturally safe, trauma-informed support while upholding the goals and values of the Thunder Bay Transitional Housing Program.

Reporting to the Supervisor, the Youth Success Coordinator monitors participant safety, enforces program policies, and responds to crisis situations with empathy and professionalism. The role involves maintaining open communication with participants, collaborating with other staff and external service providers (such as security personnel), and documenting relevant information to support case management and service delivery.

In addition to maintaining participant files and responding to requests for information or assistance, Youth Success Coordinator helps connect individuals with culturally relevant services and resources, contributes to program promotion and evaluation efforts, and assists daytime staff by supporting ongoing participant needs. This role may also involve creating support materials and performing light cleaning to maintain a safe and welcoming environment.

The successful candidate will have strong interpersonal and crisis intervention skills, a deep understanding of Indigenous culture and community dynamics, and a commitment to fostering a respectful, inclusive, and healing centered housing environment.

What you will be doing:

• Monitor and maintain the safety of the Thunder Bay Transitional Housing Program and its participants during overnight shifts
• Delivery of associated program goals including delivery of services and supporting participants within Thunder Bay Transitional Housing Program
• Build strong and effective rapport with participants
• Monitor, enforce, and support program policies and participant agreements as required
• Maintain open lines of communication throughout shift with other Thunder Bay Transitional Housing Program overnight staff including those from other agencies and external contractors (e.g. concierge/security services).
• Provide crisis intervention to participants and deescalate situations as required
• Maintain participant files including case notes for pertinent data…