Niagara Airbus Night Dispatcher

Location: Niagara Falls, ON
Status: Full-Time Permanent

This posting is to fill an existing vacancy.

The Dispatcher plays a key role in coordinating daily transportation operations for Niagara Airbus. This position is responsible for scheduling drivers, organizing passenger pick-ups and drop-offs, monitoring routes, and ensuring timely, efficient, and safe service delivery in support of a 24/7 operating environment.

The expected annual salary for this role is $46,000.

• Coordinate and dispatch drivers for airport shuttles, charters, and scheduled routes.
• Manage passenger reservations, booking requests, cancellations, and schedule changes.
• Create and adjust daily schedules based on passenger bookings, traffic conditions, and operational requirements.
• Monitor vehicle locations and route progress to ensure on-time performance.
• Communicate schedule changes, delays, and updates to drivers and customers in real time.
• Ensure reservation information is accurate and updated within internal systems.

• Strong organizational and multitasking skills with the ability to manage time-sensitive tasks.
• Excellent communication skills, both verbal and written.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Strong problem-solving abilities with attention to detail.
• Comfortable working in a fast-paced environment with frequent interruptions.
• Proficiency with dispatching systems, scheduling software, GPS tools, and basic computer applications.
• Customer-service oriented with a professional and positive attitude.
• Previous scheduling experience is considered a strong asset.
• Valid Class G driver's licence. (Must have)
• Valid passport. (Must have)
• Physical ability to lift up to 50 lbs.
• 9+ years of clean driver's abstract meeting company insurance requirements.

• High school diploma required; post-secondary education in transportation, logistics, business administration, or a related field is an asset.
• Previous experience in dispatching, scheduling, reservations, transportation coordination, customer service, or logistics preferred.
• Experience working in a customer-facing or fast-paced operational environment.
• Familiarity with the Niagara Region and surrounding areas considered an advantage.

• On-site position in a fast-paced dispatch office environment.
• 12-hour overnight shifts (5:00 p.m. to 5:00 a.m.) on a four-days-on, four-days-off rotation.
• Weekends and holidays required as part of the rotation.
• Frequent communication with drivers, customers, and internal teams.
• Requires the ability to manage multiple tasks simultaneously and respond quickly to operational changes.

• 100% employer-paid premiums for health, dental, vision, life, and travel insurance
• Virtual healthcare and nurse navigation support
• Defined Contribution Registered Pension Plan
• Growth, training, and development opportunities
• Give Where You Live program (community volunteer program)
• Green and Wellness Reimbursement Program
• Paid personal and vacation hours

Our process is designed to provide a full picture of how you would contribute to our team:

CAA Niagara does not currently use artificial intelligence in screening or selection of applicants.