Front Desk Specialist

JOB SUMMARY:

The Front Desk Specialist is a dynamic position that includes Front Office Coordination, Local Shuttle Dispatch and Airport Transfers coordination and other tasks including Property Checks, Maintenance Issue communication and Guest & Property App development. This person is the first point of contact for a Moving Mountains arrival and therefore the ‘Face/Voice of the Brand.’ The guests talk to this person daily requesting shuttle pickups and trusting them to resolve maintenance issues.

This position is responsible for supporting the office in answering telephones,
greeting guests, guest residence walk-throughs (in-person and virtually) and overall office administrative assistance. This position requires knowledge of our properties, procedures, the local area, general office operations and excellent Communication skills and flexibility to do multiple tasks daily. This position is a customer service and logistics role and requires strong computer skills, interpersonal communication skills (both written and verbal) in interacting with guests, senior-management and all Moving Mountains employees and contractors.

DUTIES AND RESPONSIBILITIES:

This position relies on strong computer skills and willingness to become proficient with Track,
Salesforce, Microsoft Word, Excel, Outlook, Hostfully Property Guides & Breezeway scheduling
software, Zipwhip Guest Text app and Lynx Remote Lock software.
Must be able to type at least 40 words per minute.
Effectively manage time to meet deadlines while being faced with frequent distractions and interruptions.
Must be able to handle a high-pressure work environment and have ability to multitask, while maintaining a high standard of service.
Willingly provide thorough information and assistance to guests regarding their vacation
Will monitor guest feedback to find solutions within the team to solve challenges
Will respond timely to questions in a proper and professional manner
Ability to listen and understand the guest’s needs throughout the check in process, during the stay, check-out, and post check-out
Regularly strives to exceed Guest and team members’ expectations of his/her abilities
Daily/Ongoing
Reception – meet and greet all persons arriving at the MM Office
Phone – answering calls to the office and redirecting as needed
Guest Check-ins- review guest registration information, provide home information and give out keys, remotes.
Responsible for ensuring the preparation of all guest arrivals are complete & property is ready
Maintain guest services supplies and inventory
Receive, log, and accurately distribute packages from USPS, UPS and Fed Ex
Other projects, as needed

Knowledge of Moving Mountains
Become familiar with the inventory of all homes, components, and amenities
Knowledge & ability to communicate Steamboat Activities, & MM services such as shuttle, grocery delivery, etc.

SUPERVISORY RESPONSIBILITIES:

This job has no supervisor responsibilities

DESIRED SKILLS AND EXPERIENCES:

Qualifications:

High school diploma or general education degree (GED) or one to three months related experience and/or training, or equivalent combination of education and experience.

Work Experience:

2 years or more hospitality or customer service related experience and/or training, or equivalent combination of education and experience.
General Knowledge:
Hospitality, attention to detail, customer service, multi tasking.
Company Culture:
Ability to work within the MM team and adhere to our company code and culture.
Flexibility:
Demonstrates a willingness to assist in any role within the organization in times of need. Flexible working hours and ability to regularly work on weekends.
Adaptability:
Demonstrates a willingness and ability to change as new systems are
implemented.
Certificates,…