Front Desk Agent

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Our Company Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world-class hospitality while exposing our Owners and guests to the humble authenticity of every location that we call home.

Our Property Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our Owners with everything they need to enjoy world-class recreation, dining, shopping, and leisure activities year-round.

Our Core Values We are in the business of creating an authentic sense of place for families to return to time and time again while committing ourselves to creating memorable and fun experiencers through passionate, attentive service. This mantra is reflected in everything we do and every interaction we have whether it be in hospitality operations management, asset management, development, or sales & marketing.

Our values define who we are.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

Benefits Seasonal team members have access to:

• Bi-weekly pay checks
• Partial reimbursement assistance on Ski pass if working at least 30 hours per week for entire season between December and April
• Colorado Sick Time Accrual
• 401(k) with company match (after 90 days of employment)
• Employee Assistance Program (EAP)
• Local Perks and Benefits
• Opportunity for gratuities and seasonal Holiday Bonus

Responsible for providing a variety of duties related to Guest Services. Front Desk services are handled in a friendly, efficient, and professional manner. Able to answer all Owner and Guest questions and concerns. Must have knowledge of Steamboat Springs area and the property. The Front Desk Agent focuses on building relationships with our Owners, Members, and Guests.

Essential duties and responsibilities may include, but are not limited to, the following:

• Always use owners/members/guests’ names when meeting, answering questions, making deliveries, greeting, or assisting owners/members/guests in any way.
• Answer telephones politely with “absolutely” attitude.
• Respond to all owner/guest requests, questions, concerns with “absolutely” attitude.
• Always maintain the highest level of guest service and professionalism.
• Book reservations for activities, transportation, dining requests, or owner, member, and guest needs.
• Follow up with requests in a timely manner.
• Perform check in and check out services efficiently.
• Use the computer system for concierge reservations, reports, billing, emailing, and activity scheduling.
• Prepare and deliver arrival/departure reports.
• Create and deliver arrival packet information for owners and guests.
• Prepare arrival documentation and policies; send, track, and ensure all information for guests and owners is correct.
• Ensure owner and guest billing is correct upon departure and that billing and departure information is delivered the night prior.
• Maintain knowledge of owner and guests’ itineraries while on property.
• Learn owner preferences and use this to create memorable stays for owners.
• Maintain general cleanliness throughout lobby and entryway and members’ gathering areas, vacuum carpets, clean windows, dust, etc. when needed or if housekeeping needs assistance.
• Tour guests through the building and residences, pointing out and explaining amenities, Black Tie Ski Valet, Truffle Pig, and other commercial businesses within the property.
• Be able to clearly communicate needs and requests among departments.
• Learn and have knowledge of the property, local events, and be able to confidently inform and make recommendations to owners and guests.
• Able to present daily arrivals/departures information during the internal morning operations meeting.
• Ensure the Front Desk is stocked with amenities and required forms/policies/agreements.

• Assist in preparing and checking on coffee and breakfast set up…