Club Services Supervisor

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Timbers Company is a developer and operator of exceptional boutique hotels, residence clubs, and resort communities located in some of the most sought-after destinations in the world. We are passionate about creating remarkable experiences with world‑class hospitality while exposing our owners and guests to the humble authenticity of every location that we call home.

Steamboat Springs is a Colorado icon, blending the best of luxury and western hospitality in the heart of the picturesque Yampa Valley. The staff here provide our owners with everything they need to enjoy world‑class recreation, dining, shopping, and leisure activities year‑round.

• Be Authentic
• Practice Humility
• Cultivate Teamwork
• Value Time
• Be Trustworthy

• Bi‑weekly pay checks
• Reimbursement assistance on ski pass and wellness recreation
• Paid Time Off
• 401(k) with company match
• Holiday pay
• Opportunity for gratuities and seasonal holiday bonus
• Medical, dental, vision
• Life and AD&D insurance
• Short‑term and long‑term disability
• Employee Assistance Program (EAP)
• Local perks and benefits

Are you friendly, courteous, and enjoy working with people? Do you have experience driving vehicles that can hold up to 15 passengers? Are you willing to assist owners and guests with their luggage, personal items, and package delivery? We would like to speak with you about this opportunity to work at a premier property at the base of the mountain in Steamboat Springs, Colorado.

As a Club Services Supervisor, you will play a vital role in enhancing the guest experience at our resort. You will be responsible for providing exceptional customer service, ensuring that all guests feel welcomed and valued, and supporting the entire Club Services team. You must have a valid US driver’s license and pass a background check.

• Be yourself and care genuinely about each interaction you have. Nothing is more important than the moment you are in with each owner/guest.
• Always use owners’/guests’ names when meeting, answering questions, making deliveries, greeting, and assisting.
• Assist department managers with conducting interviews for prospective Club Service Attendants and Supervisor roles.
• Schedule, plan, direct, drive, and coordinate all activities related to in‑town and airport transportation operations.
• Assist in all monthly, quarterly, annual maintenance on all vehicles.
• Assist in supervising the Club Services department and training, hiring, and keeping employees on task.
• Assist in payroll management for the Club Services department.
• Report directly to the Club Services Manager and inform them of important matters within the department.
• Direct all activity related to dispatching CSAs, routing, and tracking transportation vehicles.
• Manage delivering messages, newspapers, departure notices, and requested items to guests and owners.
• Monitor operations to ensure that all staff are compliant with One Steamboat Place safety rules, standards, and procedures.
• Assist with any company vehicle accidents or incidents and notify the Manager on Duty.
• Ensure the CSA completes the correct post‑accident procedures and files accident reports internally and externally with law enforcement (if needed).
• Help with insurance claims with OSP and auto insurance carriers.
• Maintain cleanliness of the interior and exterior of the OSP transportation fleet.
• Maintain cleanliness of common areas such as the tyke’s room, game room, CSA office, main entrance, exterior plaza level, garages, and front driveway.
• Maintain the lobby and entryway.
• Assist and manage the car valet service to members, owners, and Truffle Pig Restaurant guests.
• Assist and manage the delivery of luggage/skis and/or bikes during guest/owner check‑in and check‑out.
• Store and secure guest and owner long‑term storage bins/bikes/cars/items; deliver to proper residences on arrival or when called for; remove and store upon check‑out.
• Manage and log all incoming shipping and receiving of packages and delivery of those items.
• Assist with billing for transportation charges in Opera; manage…