IT Systems Administrator - Year Round

Position: IT Systems Administrator - Year Round - Full Time
* Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees
* Discounted skiing and riding for friends and family of eligible employees
* Vacation and Sick Time policies for eligible employees  to rest, relax and recharge
* Generous discounts on outdoor gear, apparel, rental cars, etc.
* Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
* Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
* 401(k) plan with generous company match
* Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
* Paid parental leave of up to 6 weeks for eligible employees
* Free regional bus pass Click  for more information on our employee benefits!
* Provide Tier 1 and Tier 2 support for resort systems and hardware, including training, documentation, and on call or weekend support as needed
* Provide Tier 2 support, coordinate system implementations, and act as the local subject matter expert with the ENT Systems team
* Maintain IT security and compliance through access controls, patching, monitoring, and incident response to protect systems and data
* Manage backups, disaster recovery, and business continuity while monitoring and optimizing system performance, collaborating with vendors and enterprise teams as needed
* Standard System Specialist support role (Tier 1 & Tier 2 end-user support, troubleshooting)
* Managing added system implementations (installation, configuration, coordination with departments)
* Participation in local and enterprise-wide IT projects
* Monitor and correct system performance issues (including proactive optimization)
* Backup, recovery, and continuity planning
* Create/Update documentation used by all staff
* Plan/Manage Change Management when required
* Mentoring and cross-training of System Specialists Security, compliance, and data protection (patching, monitoring, account management, incident response)
* Compliance with all company policies and procedures as well as any regulatory requirements
* Other duties as assigned
* Minimum 2 years’ experience in an IT Systems administration or IT related position
* Expert knowledge of Windows and Linux based operating systems
* Expert knowledge of computers, network and server hardware, and related peripherals
* Hands on experience with networking principles, protocols, and troubleshooting
* Proficiency in automation and scripting to streamline administrative tasks and improve efficiency
* Experience with high availability environments, including clustering, load balancing, and failover strategies to ensure system reliability
* Familiarity with mobile device management (MDM) solutions for secure deployment, monitoring, and support of smartphones, tablets, and laptops
* Ability to configure and manage device lockdown and provisioning packages to enforce security standards and streamline onboarding
* Knowledge of disaster recovery planning and business continuity processes, including backups, replication, and recovery testing
* Competence in monitoring and reporting on system/workstation/software inventories, patch compliance, hardware performance, and refresh cycles
* Understanding of virtualization platforms and cloud services integration to support scalable infrastructure
* Strong logical and analytical thinking with the ability to prioritize multiple simultaneous requests in optimal order
* Effective problem solving under pressure, with flexibility to adjust focus quickly when priorities change
* Resourcefulness in overcoming roadblocks and finding practical solutions
* Effective oral and written communication skills for collaboration with staff, management, and external partners
* Ability to maintain positive working relationships with guests, staff, management,…