Snowsports School Supervisor - Winter Seasonal

Seasonal Steamboat
- Ski Town, U.S.A. ® is known as the friendliest mountain destination on the planet, thanks to our western heritage and welcoming staff. We pride ourselves on hiring the best employees and providing the best experience in the industry. Our culture is supportive, challenging, passionate and committed and we believe that diversity makes us stronger. We are looking for unique individuals who exemplify these qualities and care about each other, our mission, our environment, and our communities.

• Free Alterra Mountain Pass for all eligible employees and eligible dependents for winter and summer, and a free IKON Pass to eligible employees*
• Discounted skiing and riding for friends and family of eligible employees*
• Vacation and Sick Time policies for eligible employees
  * to rest, relax and recharge
• Generous discounts on outdoor gear, apparel, rental cars, etc.
• Medical, dental, vision, life, AD&D, short term & long-term disability insurance, EAP, HSAs, FSAs, and more for Year Round, Flex Year Round, & Season-to-Season Employees.
• Apex-MEC (minimum essential coverage) plan available to all seasonal employees without an offer of major medical coverage. This plan helps cover preventive visits, urgent care visits, Free Telehealth, Limited Hospitalization, Prescription Drug Benefits and Free Multilingual Behavioral Health.
• 401(k) plan with generous company match
• Discounted tuition with partner online university for all Alterra Mountain Company employees to further their education
• Paid parental leave of up to 6 weeks for eligible employees*
• Free regional bus pass

Supervisors are responsible for ensuring smooth day-to-day operations including, but not limited to, coaching, training, scheduling, daily assignments, management, and performance evaluations of Snow sports instructors and rovers. In this role, supervisors oversee group and private lessons, address customer concerns or complaints, and ensure a high standard of service. They are expected to maintain positive interactions with guests, colleagues, and management while fostering a collaborative environment across all SSRC departments.

Supervisors should also possess the knowledge and versatility to assist fellow Snow sports supervisors as needed. Resume required

• Manage daily operations of the Snow sports School, including scheduling, assignments, evaluations, coaching, and disciplinary actions for instructors.
• Demonstrate strong interpersonal skills in teamwork, communication, adaptability, dependability, problem-solving, and critical thinking.
• Lead and monitor on-snow and off-snow clinics.
• Responsible for maintaining and ensuring the delivery of the highest-quality lessons, providing guest with the best possible experience.
• Address and resolve guest concerns or complaints with professionalism.
• Maintain positive interactions with guests, pros, management, and all employees.
• Support the Snow sports School Training Manager in administering in-house training programs and staff development.
• Coordinate with HQ, Ticket Office, and instructors to ensure seamless operations.
• Assist with clinic division and organization during lineups.
• Review incident reports and collaborate with the Safety Coordinator.
• Facilitate daily and weekly supervisor meetings and assist with preliminary on-snow operational budgets.
• Ensure compliance with company policies, procedures, and regulatory requirements.
• Serve as a consistent role model of the company’s Service Excellence Standards.
• Other duties as assigned.

• 2 years of previous work history/education required
• Minimum of 1 year experience at a Ski & Ride School required
• Supervisory experience preferred.
• Excellent communication…