Supervisor, Transportation, Airport Operations & Services

Want to hear something crazy?

Cars only spend about 5% of their time driving. The other 95%? PARKED. At airports, that parked time is one of the most important parts of a traveler's journey.

Part-Time & Full-Time Opportunities Available | Non-Exempt

Want to hear something crazy?

Cars only spend about 5% of their time driving. The other 95%? PARKED. At airports, that parked time is one of the most important parts of a traveler's journey.

That's where LAZ Parking comes in.

As one of the nation's largest and fastest-growing parking management companies, LAZ Parking operates some of the busiest airport parking and transportation facilities in the country. From parking operations and shuttle transportation to valet services and customer care, our teams help millions of travelers start and end their trips with exceptional service.

If you're an energetic leader who enjoys developing employees, overseeing fast-paced operations, solving problems, and delivering outstanding customer experiences, we'd love to meet you.

• Leadership opportunity with a growing national organization
• Direct leadership of multiple frontline operational teams
• Dynamic airport environment where every day is different
• Career growth and advancement opportunities
• People-first culture focused on development and support
• Opportunity to impact customer satisfaction and operational success
• Work alongside experienced leaders committed to your growth

As a Supervisor
, you'll lead daily airport parking and transportation operations while supervising a diverse team of frontline employees. You will help ensure safe, efficient, and customer-focused operations while maintaining LAZ standards and client expectations.

• Supervise day-to-day airport parking, transportation, and customer service operations.
• Lead frontline teams including Cashiers, Valet Attendants, Shuttle Drivers, Customer Service Representatives, and License Plate Inventory (LPI) Agents.
• Monitor facility operations to ensure efficient traffic flow and positive customer experiences.
• Coordinate staffing assignments and daily operational coverage.
• Respond to operational issues and customer concerns in a timely manner.
• Ensure all operations are performed safely and in compliance with company, airport, and regulatory requirements.
• Partner with airport stakeholders and management teams to support operational needs.
• Conduct routine facility inspections and identify opportunities for improvement.
• Support special projects, peak travel periods, weather events, and irregular operations.

• Lead, coach, and motivate frontline employees.
• Conduct daily briefings, shift meetings, and operational communications.
• Provide ongoing training, coaching, and performance feedback.
• Assist with employee onboarding and development programs.
• Monitor attendance, productivity, and performance expectations.
• Foster a culture of accountability, teamwork, safety, and service excellence.
• Recognize employee achievements and support career development opportunities.
• Assist with employee relations matters and corrective action processes when necessary.

• Ensure exceptional service delivery across all customer touchpoints.
• Resolve customer concerns professionally and effectively.
• Support service recovery efforts to enhance customer satisfaction.
• Monitor customer interactions and coach team members on service standards.
• Ensure customers receive accurate information regarding airport parking, shuttle transportation, valet services, and facility operations.
• Promote a welcoming and professional environment for travelers and guests.

• Assist in coordinating daily shuttle transportation operations.
• Monitor shuttle schedules, fleet availability, and service levels.
• Support Shuttle Drivers in maintaining safe and efficient transportation services.
• Ensure compliance with all company safety policies and applicable transportation regulations.
• Coordinate responses to operational delays, traffic disruptions, and service interruptions.
• Support vehicle inspection and reporting processes.

• Assist with revenue control…