Client Success Account Manager

Client Success Account Manager required in Stellenbosch.

Duties and Responsibilities:

• Manage and grow strategic client relationships.
• Act as the main contact for key clients and senior stakeholders.
• Manage client projects, budgets, timelines and deliverables.
• Coordinate internal teams to ensure successful project delivery.
• Manage client retention, renewals and account growth.
• Identify upselling and cross-selling opportunities.
• Monitor client satisfaction, engagement and platform usage.
• Support sustainability platform adoption and client feedback.
• Mentor and support Client Success/Account Management team members.
• Improve client onboarding and internal processes.

Requirements:

• Relevant Bachelor’s degree / undergraduate qualification in Sustainability, Environmental Science, Environmental Management, Agriculture, Business/Commerce, Engineering, Economics, Project Management, Supply Chain Management or Development Studies.
• 6–8+ years’ experience in Client Success, Account Management, Project Management, Consulting, SaaS or a related commercial/client-facing role.
• Experience managing senior clients, multiple projects, budgets, timelines and risks.
• Experience with client retention, renewals and account growth.
• Strong project management and commercial skills.
• Strong leadership, communication and relationship-building skills.
• Strong Afrikaans and English communication skills.
• High proficiency in Microsoft Office.
• Experience with CRM/project management systems is advantageous.
• Knowledge or experience in sustainability, ESG, agriculture or SaaS is advantageous.
• Mature, organised, proactive and able to work under pressure.