Client Services Manager

Reference:

10813 MLR

Michelle le Roux

• Client Relationship Management
  • Conduct monthly client check-ins with all allocated clients (minimum 15 calls per month)
  • Maintain in-depth knowledge of each client’s bespoke configuration and requirements
  • Proactively identify client needs, risks, and opportunities for improvement
• Client Support & Issue Resolution
  • Monitor and respond to client emails and queries daily
  • Timeously resolve client issues
  • Escalate technical issues via our ticketing system and monitor progress
  • Collaborate with internal teams (Technical, Finance, Sales, Marketing) to resolve issues
• Client Onboarding & Configuration
  • Capture and maintain accurate client data on our internal system
  • Update and manage Annex A, SLAs, and client setup documentation post go live
• Billing, Payments & Reporting
  • Load newly onboarded clients into Xero for accurate billing
  • Conduct monthly payment reconciliations between Power
    
    BI and Xero
  • Ensure accuracy and quality when:
    • Checking and sending invoices
    • Handling / updating client configuration
    • Producing client statistics and reports
• Communication & Engagement
  • Schedule and manage SMS communications (registrations, reminders, maintenance)
  • Support employee and employer queries across apps and portals
• Special Projects & Continuous Improvement
  • Participate in and lead special projects such as client surveys, launches, and events
  • Support process improvements through data-driven insights and reporting tools
  • Contribute to innovation initiatives to enhance service delivery and efficiency

• Experience working with , Jira Service Management, Power
  
  BI, Xero and Microsoft Office Suite.
• Strong client-facing and communication skills
• Excellent organisational and time-management abilities
• High attention to detail and data accuracy
• Analytical mindset with the ability to interpret reports
• Problem-solving and escalation management skills
• Ability to work cross-functionally and manage multiple priorities

• Email your comprehensive CV to
• If you are already registered, please forward your CV and the relevant reference number to the consultant with whom you are currently registered in order to avoid duplicity on our system.
• We reserve the right to only conduct interviews with candidates of choice.

Applicants who have not received feedback within 30 days from the closing date must please accept their application as unsuccessful