Service Advisor

A Well-established Dealership based in Stellenbosch has a vacancy for a Service Advisor with at least 2 years working experience as a Service Advisor or sales-oriented position in an Automotive Dealership to join their team

The main purpose of this role is to be the primary point of contact for customers seeking vehicle service and maintenance at their dealership. The ideal candidate will have excellent communication skills, a strong understanding of automotive systems, and a passion for providing outstanding customer service

• Tertiary qualification - A Technical qualification would be advantageous
• Minimum 2 years' experience in a Service or sales-oriented position. Dealership experience would be beneficial
• Computer literate (Office Suite)
• Good team player
• Deadline and result-driven
• Excellent customer service and customer-oriented

• Customer Interaction & Communication
  • Greet customers promptly and professionally, determining their service needs and concerns.
  • Provide accurate and timely estimates for repair and maintenance services.
  • Explain technical issues in clear, non-technical terms to customers, ensuring they fully understand the required work and any associated costs.
  • Maintain ongoing communication with customers regarding the status of their vehicle service, including any changes in timing or cost.
  • Follow up with customers post-service to ensure satisfaction and resolve any concerns.
• Service Scheduling & Coordination
  • Schedule service appointments in a way that optimises workshop capacity while meeting customer needs.
  • Coordinate with technicians to ensure that customer vehicles are worked on efficiently and completed within expected time frames.
  • Ensure all necessary parts and supplies are available for vehicle repairs and maintenance prior to the scheduled service.
• Documentation & Record-Keeping
  • Create detailed service orders, recording all relevant vehicle information, concerns, and work performed.
  • Maintain accurate and up-to-date customer records, ensuring that warranty information and service history are properly logged.
  • Manage service-related invoicing and payment processing, ensuring accuracy and timeliness.
• Quality Control & Customer Satisfaction
  • Oversee the quality of service work performed by technicians, ensuring that work is completed to company standards.
  • Strive to achieve and exceed customer satisfaction and loyalty by delivering exceptional service experiences.
  • Handle customer complaints and concerns professionally, escalating issues to management when necessary.
• Product & Service Knowledge
  • Keep up to date with product knowledge, including new models, services, and promotions offered by the company.
  • Be an advocate for the dealership’s services, promoting special offers and services to customers as appropriate.
• Team Collaboration & Reporting
  • Work closely with the service team, parts department, and sales teams to ensure smooth operations and a high level of service.
  • Report daily, weekly, and monthly metrics on service department performance, customer satisfaction, and service volume.

A highly competitive salary is offered plus an incentive scheme, as well as standard company benefits such as medical aid and provident fund contributions